Mission Statement and Code of Conduct: Difference between revisions

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Below are the duties and expectations of all Pushers (regardless of rank or role) in Push Industries.
==PushX Code of Conduct==


#You haul at your own risk.
 
#You are expected to supply your own ships.
 
#It is your duty to educate yourself on the corporation's policies and procedures.
===Asset Safety===
#Monitor the PushX channel and provide customer assistance whenever necessary.
'''PushX applies the best practices of asset safety; therefore, while hauling PushX freight, Pushers will:'''
#Always treat customers with the respect and courtesy you would expect.
*Be at the keyboard
#Help other Pushers when they need it.
*Educate themselves on best practices including PushX's Asset Safety Guidelines
#Protect the corporation. Do not give away information about the corporation's internal workings or about Pushers to anyone outside the corporation.
*Remain in the highest security space for their route
#Try to be as active and involved with the corporation as possible. This includes giving a "o/" in Push Internal when you log in, checking the queue when you log in, reading the Push Internal and PushX MOTDs for updates and checking your corp mail.
*Monitor available intelligence sources
#If you will be taking a long absence from EVE (more than a month), notify a Senior, Manager, or Executive so that we know you will be inactive and how long you will be inactive for.  Inactive Pushers may be removed from the corp without warning, if no prior notification of inactivity is received.
*Be responsible for gathering their own intelligence when indicated
#If at any time you feel that you will no longer be able to participate in the corporation you are expected to notify a Push Manager or Executive.
*Share intelligence with other Pushers
#Do not use the Corp channel, PushX channel, Push Internal channel or corp mail to put down other members, spam, troll, harass or openly challenge the policies and decisions of Senior Pushers, Pusher Managers, or Push Executives.
*Only use non-PushX characters to haul freight
#Uphold the rules of the EULA.
 
#Report any abuse or security breaches to Senior Pushers, Push Managers, or Push Executives.
===Operational Security===
#Hauling with your in-corp character is not allowed. This attracts war decs which causes issues for other corp members.
'''Operational security is essential to the safe, successful function of PushX; therefore, Pushers will:'''
#Using PIR is mandatory. PIR sorts the contracts, enhances the data, and handles issues with contracts automatically. https://pir.pushx.net/
*Not reveal the identity of a Pusher's alts
#Only take contracts you intend to complete immediately or in the very near future. Do not accept contracts and leave for the night or let contracts wait or expire.
*Not reveal the identity of PushX clients - individual, corporate, or alliance
#If you encounter a problem or delay in delivering a contract, contact the customer to let them know and inform a Senior, Manager or Director of Push.
*Not provide specific time estimates or location of PushX freight
#You are expected to contribute to the corporation either by pushing contracts or by performing administrative tasks.
*Not reveal non-public information regarding PushX's policies, procedures, or assets
#You are expected to listen to the suggestions and follow the directions of Senior Pushers, Push Managers, and Push Executives.
*Not use their PushX character, access, knowledge, or resources of any kind for a non-PushX purpose
#You are expected to always send a delivery mail upon contract completion unless the customer has a CSPA charge for more than 3,000 ISK or the individual has blocked communications thereby preventing you from doing so.
 
#All information about customers, their contracts, contents of their contracts, and any information privileged to Push Industries is to be confidential and not shared out side of the corp.
===Exemplary Service===
#PushX is a neutral corp. Push characters are not to be associated or used for the activities of 3rd party entities or scamming.
'''PushX strives to provide the best hauling service in the game; therefore, Pushers will:'''
#Weekly corp dues should be paid within 1 week of the create date. [[Dues|More information about Dues]]
*Follow queue order and contract routing per PushX Contract Management
*Only accept contracts they intend to complete in a single gameplay session
*Cooperate with other Pushers to ensure timely completion of contracts
*Ensure their haulers skills and fits meet PushX requirements
*Communicate potential and actual issues with contracts to the PushX Senior Team
*Only open PushX courier contracts through PIR and not the ingame interface
*Appraise every contract
 
===Client Service===
'''PushX offers clients the highest standards of customer service; therefore, Pushers will:'''
*Be polite, professional, and respectful with clients at all times
*Send a delivery mail after each contract per Delivery Mail guidelines
*Monitor PushX's public communication channels while hauling
*Familiarize themselves with PushX's client resources such as the Quoter, Rates, Structures, and MyPushX
 
===Community===
'''PushX aims to have not only the best haulers, but the best community to haul with; therefore, Pushers will:'''
*Be friendly, respectful, and polite at all times
*Be willing to learn
*Be willing to help and teach
*Not engage in or promote harassment or discriminatory behavior - sexual, racial, cultural or otherwise
*Refrain from propagandizing or verbally attacking third parties
*Adhere to instructions given by PushX Seniors, Managers, or Executives
*Adhere to the Eve Online EULA

Revision as of 21:06, 30 August 2022

PushX Code of Conduct

Asset Safety

PushX applies the best practices of asset safety; therefore, while hauling PushX freight, Pushers will:

  • Be at the keyboard
  • Educate themselves on best practices including PushX's Asset Safety Guidelines
  • Remain in the highest security space for their route
  • Monitor available intelligence sources
  • Be responsible for gathering their own intelligence when indicated
  • Share intelligence with other Pushers
  • Only use non-PushX characters to haul freight

Operational Security

Operational security is essential to the safe, successful function of PushX; therefore, Pushers will:

  • Not reveal the identity of a Pusher's alts
  • Not reveal the identity of PushX clients - individual, corporate, or alliance
  • Not provide specific time estimates or location of PushX freight
  • Not reveal non-public information regarding PushX's policies, procedures, or assets
  • Not use their PushX character, access, knowledge, or resources of any kind for a non-PushX purpose

Exemplary Service

PushX strives to provide the best hauling service in the game; therefore, Pushers will:

  • Follow queue order and contract routing per PushX Contract Management
  • Only accept contracts they intend to complete in a single gameplay session
  • Cooperate with other Pushers to ensure timely completion of contracts
  • Ensure their haulers skills and fits meet PushX requirements
  • Communicate potential and actual issues with contracts to the PushX Senior Team
  • Only open PushX courier contracts through PIR and not the ingame interface
  • Appraise every contract

Client Service

PushX offers clients the highest standards of customer service; therefore, Pushers will:

  • Be polite, professional, and respectful with clients at all times
  • Send a delivery mail after each contract per Delivery Mail guidelines
  • Monitor PushX's public communication channels while hauling
  • Familiarize themselves with PushX's client resources such as the Quoter, Rates, Structures, and MyPushX

Community

PushX aims to have not only the best haulers, but the best community to haul with; therefore, Pushers will:

  • Be friendly, respectful, and polite at all times
  • Be willing to learn
  • Be willing to help and teach
  • Not engage in or promote harassment or discriminatory behavior - sexual, racial, cultural or otherwise
  • Refrain from propagandizing or verbally attacking third parties
  • Adhere to instructions given by PushX Seniors, Managers, or Executives
  • Adhere to the Eve Online EULA
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