Contract Management

From Push Industries Wiki
Jump to: navigation, search

This article covers the procedures for managing contracts in PIR.

Contract Priority

  1. Rush contracts with less than 12 hours remaining
  2. Normal contracts with less than 12 hours remaining
  3. Rush contracts
  4. Normal contracts
Contracts should be prioritized from oldest to newest as much as possible. Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority as closely as possible. An example of this would be to pick up a newer contract that brings you closer to an older contract.

Read the Contract

Contracts must be accepted using PIR. PIR sort the contracts and guarantees the integrity of contract to give our customers a consistent experience.
ALWAYS read the entire contract from top to bottom twice before clicking accept. Once you hit that accept button you take full responsibility for anything that happens with it.

Check the Contract's Contents

The content of contracts should always be checked right after accepting. This is to check for containers and for safety reasons. The value of the contents should be close to or only slightly above the collateral. If a contract has a very high value of contents that could attract gankers so it needs to be checked before traveling through certain types of space. If the collateral is high but the value is low that could indicate a gank contract.
To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into

Erroneous Contracts

Spotting / Resolving Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong duration and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. PIR will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price.
Seniors will reject these contracts and send a mail to the customer informing them of their error. Contracts with low reward should not be accepted. Customers should not be conditioned that it is OK to under reward contracts. It can also cause confusion as to why sometimes an under rewarded contract gets accepted but other times rejected.
  • Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.

Rejecting Erroneous Contracts

In the case that a Pusher could not directly contact the customer who issued the contract it will be necessary to reject the erroneous contract to prevent other Pushers from accidentally completing it and to keep PIR clean. Only a Senior Pusher or Push Executive is authorized to reject contracts. To reject a contract follow the steps below:
  1. Always run a quote and compare it to the contract in question before rejecting the contract. This is make sure the Pusher has not made a mistake.
  2. Send the customer an evemail stating why their contract was rejected, a link of their contract, and the quote for them to make the correct contract from. Also encourage them to use the Quoter tool on the Push website to make future contracts so mistakes like this can be avoided in the future.
  3. Reject the contract.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a null sec JF contract to a highly populated and active null sec system).

Rejecting Dangerous Contracts

Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete.

Player Owned Null Sec Stations & POSs

Push Industries does not deliver to player owned null sec stations or POSs. These contracts are considered dangerous because the owner of the station or POS could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.

Scam Contracts

Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though uncommon, these do pop up from time to time. Best way to avoid a scam contract is first to trust your gut. If something looks off, ask a few others in Internal for help. If they agree that it looks like a scam, notify a Push Executive immediately. Some flags that may signal a scam contract may be:

  • The contract is a rush
  • The contract is in a remote area of space
  • The contract is maximum collateral
  • The contractor's completed public contract history is full of previous scam contracts or attempts
  • The contractor nags constantly about moving his items before he logs out
  • The contractor talks non-stop in PushX
  • The online contractor never responds to evemails or convos requesting his presence

Though not inclusive, these are just a few of the things you can watch out for to avoid scam contracts. Remember the only way for a scam contract to succeed is for the contract to be failed. If you notice somebody in low sec or null sec being extremely needy about having their contract delivered immediately, there is a good chance they're hoping to score a jump freighter kill. Remember, talk with others in Push to get a feel for whether something is a scam or just a wild hair. It's okay to be safe.

Under or Over Collateral Contracts

Sometimes a pusher may accept a contract and find out that the value of items is higher than the collateral listed. This is an under-collateral contract. There are two types of under-collateral contracts.

  • Under-collateral and too dangerous to move.
    • An example of this would be when a contract has 2b collateral on it but the value of the items is 3.5b. That value is too high to move safely in a freighter.
  • Under-collateral and under-rewarded.
    • An example of this would be when a contract has a collateral of 1b but the value is 1.5b. The value can be moved safely but the customer is not paying the proper reward for the contract submitted to us.

If the collateral and value of a contract is 1b or less the contract can be taken as is.

Both types should be handled the same way.

Under Collateral

Under collateral contracts can contain too much value to be moved safely or the customer could be paying a lower reward than what is required for the contract.
Send a mail using the correct Mail Template in PIR. Some of the reasons can be but not limited to: The value of the cargo is too dangerous to move at once, other players can steal under-collateral contracts, the reward is not correct for the contract submitted to Push.
Usually it is a mistake and the customer cooperates.
Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is NOT what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight.
To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a Senior or Director.
To return the contract
  1. Create an Item Exchange contract to the customer of their Plastic Wrap and set it for the price of the collateral of the Courier contract that you accepted.
  2. Set the Days to Accept to the same time as the Days to Complete of the courier.
    1. You can set it longer as a courtesy to the customer or remake the contract if they do not see the mail before the contract expires.
  3. Fail the courier contract so the customer receives the collateral back from you. When the customer accepts your Item Exchange back, you will get your collateral back.

Include the return contract and an explanation of the procedure in the mail to the customer. PIR will generate the mail for you in the Mail Templates.

Over Collateral

Contracts to PushX that are highley over collateralized to PushX are usually a mistake. PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.
If you feel the contract is too dangerous to complete you can contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the reward).
If you feel you can complete the contract, you may do so as well and collect the reward as normal.