Contract Management: Difference between revisions

From Push Industries Wiki
Jump to navigation Jump to search
Tags: Mobile edit Mobile web edit
(30 intermediate revisions by 3 users not shown)
Line 4: Line 4:


#Rush contracts with less than 12 hours remaining
#Rush contracts with less than 12 hours remaining
#Normal contracts with less than 12 hours remaining
#Standard contracts with less than 12 hours remaining
#Rush contracts
#Rush contracts
#Normal contracts
# #1 Contract


:Contracts should be prioritized from oldest to newest as much as possible. Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority as closely as possible. An example of this would be to pick up a newer contract that brings you closer to an older contract.
== Route Planning ==
# Choose the highest priority contract
# Find contracts that can be picked up and delivered on route to the pick up station
# Find contracts that can be picked up and delivered on route to the destination station
# Complete Contracts and return to step 1
At the end of a hauling session it is acceptable to accept and complete a "round-trip" contract to return you to your home region.


:In general, pushers should not accept more contracts at once than the pusher can run on a single trip. This is commoin courtesy to other pushers and customers so contracts can be ran as quickly as possible and by as many pushers as possible. This guideline is flexible but in general is advised to not accept more than can fit in your ship at once. This is accounting for volume and collateral limits. If you are making a round trip and a return contract will be picked up after your first trip that is ok to accept ahead of time.
==Pusher Contract Etiquette==
 
'''Contracts should be prioritized from oldest to newest as much as possible:'''
* Pushers are expected to start with the highest priority contract. This will nearly always be the top contract in the queue.
* Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority. An example of this would be to pick up a newer contract that brings you at or near the top priority contract.
* Contracts to and from Thera are generally an exception to this rule, and may be completed at any time a desirable entrance is available.
 
'''Pushers should not accept more contracts at once than the Pusher can run on a single trip, either for Standard or JF freight:'''
*This is common courtesy to other pushers and customers so contracts can be accepted and completed as quickly as possible.
* Pushers may use additional haulers to run additional freight on the same route; however, they should only accept as many contracts as can be run in a single trip.
* This is accounting for volume and value limits. Pushers must always ensure when taking multiple contracts in a single ship that value limits are observed for each type of freight class.
*If you are making a round trip accepting your return contract at the same time is acceptable
 
'''Pushers should not accept freight they do not expect to be able to complete without significant delays.'''
*If an unexpected delay occurs that significantly impacts the delivery time of a contract (e.g. a delay of multiple hours or overnight)
#The Pusher should notify the Senior team. This can be done by pinging @Seniors in #internal on the PushX Discord explaining the delay and when you intend to complete the contract.
#The Senior will add a note to the contract in PIR.
#The Pusher should send the client the "Contract Delay" mail found in the PIR mail templates.
 
== All Contracts Must Be Opened Via PIR ==
Contracts must be opened via PIR because PIR:
*Sorts the contracts in Queue Order and guarantees the integrity of each contract to give our customers a consistent experience.
*Ensures the contract reward and collateral for the route is correct
*Filters out contracts from banned customers, bad Upwell structures, and Pochven Home systems
 
Using the in-game Contracts window to accept PushX freight carries significant risk of accepting bad contracts which you will be unable to complete, or handling freight from banned customers who have previously attempted to scam or otherwise harm PushX haulers.
 
'''Accepting contracts outside of PIR may result in significant loss of ISK and removal from PushX.'''


== Read the Contract ==
== Read the Contract ==
:Contracts must be accepted using PIR. PIR sort the contracts and guarantees the integrity of contract to give our customers a consistent experience. https://pir.pushx.net/
Always read the contract description and any notes in PIR before accepting the contract.
 
ALWAYS read the entire contract from top to bottom in-game before clicking accept. Once you accept the contract you take full responsibility for any loss or excessive delay that occurs.


:ALWAYS read the entire contract from top to bottom '''twice''' before clicking accept. Once you hit that accept button you take full responsibility for anything that happens with it.
Be sure to look for Split Contracts
* The customer should leave a note in the description of the contract indicating it is a split
* Seniors are trained to identify Split Contracts with matched color coding and a Contract Note in PIR indicating they are a split.
 
You can see more info here [[Split Contracts & Multiple Pick Ups|Split Contracts & Multiple Pick Ups]]. Split contracts are to be taken by 1 hauler in 1 trip. Due to how split contracts work they MAY or MAY NOT be grouped together in PIR. It's your responsibility to identify split contracts. If one part of a split contract is taken without the other parts it causes issues for the customer and other Pushers.


== Check the Contract's Contents ==
== Check the Contract's Contents ==
:The content of contracts should always be checked right after accepting. This is to check for containers and for safety reasons. The value of the contents should be close to or only slightly above the collateral. If a contract has a very high value of contents that could attract gankers so it needs to be checked before traveling through certain types of space. If the collateral is high but the value is low that could indicate a gank contract.
The content of contracts should always be checked right after accepting.
 
Check the contract for assembled containers or double wraps.
*The easiest way to do this to Item Exchange the courier wrap from your Pusher to your hauler.
*Contracts containing double wraps or assembled containers cannot be item exchanged and must be station traded.
 
Appraise the value of the freight
*The value of the contents should be close to or only slightly above the collateral.


:To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into https://evepraisal.com/.
*If a contract has a very high value of contents it could attract gankers so it needs to be checked before it is hauled.


== Erroneous Contracts ==
*If the collateral is high but the value is extremely low (e.g. only empty containers or junk worth very little) that could indicate a gank contract.
 
*To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into https://evepraisal.com/.
 
*A guide on appraising contracts can be found in the Corp Bulletins.


=== Spotting / Resolving Erroneous Contracts ===
== Rejecting Contracts ==


:Sometimes Push Industries receives contracts with the wrong duration and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. [[PIR|PIR]] will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price.
Only Senior Pushers, PushX Managers, and PushX Executives are authorized to reject a contract in any circumstance.  


:Seniors will reject these contracts and send a mail to the customer informing them of their error. Contracts with low reward should not be accepted. Customers should not be conditioned that it is OK to under reward contracts. It can also cause confusion as to why sometimes an under rewarded contract gets accepted but other times rejected.
If you believe you see an erroneous contract, notify the PushX Senior team so they can review the contract and handle the error.


*Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.
== Erroneous Contracts ==


=== Rejecting Erroneous Contracts ===
Sometimes Push Industries receives contracts with the wrong duration and/or reward.


:In the case that a Pusher could not directly contact the customer who issued the contract it will be necessary to reject the erroneous contract to prevent other Pushers from accidentally completing it and to keep [[PIR|PIR]] clean. Only a Senior Pusher or Push Executive is authorized to reject contracts. To reject a contract follow the steps below:
Seniors will reject these contracts and send a mail to the customer explaining the issue.


# Always run a quote and compare it to the contract in question before rejecting the contract. This is make sure the Pusher has not made a mistake.
Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts total the correct reward.
# Send the customer an evemail stating why their contract was rejected, a link of their contract, and the quote for them to make the correct contract from. Also encourage them to use the [[Quoter|Quoter]] tool on the Push website to make future contracts so mistakes like this can be avoided in the future.
# Reject the contract.


== Dangerous Contracts ==
== Dangerous Contracts ==


In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a null sec JF contract to a highly populated and active null sec system).
In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (e.g. A null sec JF contract to a highly populated and active null sec system that has been actively "hellcamped" for several days).
 
== Player Owned Null Sec Upwell Structures ==
 
Push Industries does not deliver to player Upwell Structures in Sov Null-sec. These contracts are considered dangerous because the owner of the Upwell Structure could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.


=== Rejecting Dangerous Contracts ===
Push Industries does provides a Sov Null JF Service utilizing our own PushX Upwell Structures for delivery to Sov Null-sec. Sov Null Sec customers seeking this service should be placed in contact with the PushX JF Manager, another Manager, or a PushX Executive. Additional information can be found on our website: https://pushx.net/sov-service.php


:Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete.
== Scam Contracts ==


== Player Owned Null Sec Stations & POSs ==
Scam contracts are contracts that are made with the intention of forcing the hauler to fail the contract.


Push Industries does not deliver to player owned null sec stations or POSs. These contracts are considered dangerous because the owner of the station or POS could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.
Though uncommon in PushX, this can happen.


== Scam Contracts ==
If something looks "off" about a contract, speak to a PushX Senior, Manager, or Executive for advice.


Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though uncommon, these do pop up from time to time. Best way to avoid a scam contract is first to trust your gut. If something looks off, ask a few others in Internal for help. If they agree that it looks like a scam, notify a Push Executive immediately. Some flags that may signal a scam contract may be:
Somethings that could indicate a scam contract include:
*The contract is a rush
*The contract is a rush
*The contract is in a remote area of space
*The contract is in a remote area of space
Line 61: Line 112:
*The contractor nags constantly about moving his items before he logs out
*The contractor nags constantly about moving his items before he logs out
*The contractor talks non-stop in PushX
*The contractor talks non-stop in PushX
*The online contractor never responds to evemails or convos requesting his presence
*The online contractor never responds to Evemails or convo requests


Though not inclusive, these are just a few of the things you can watch out for to avoid scam contracts. Remember the only way for a scam contract to succeed is for the contract to be failed. If you notice somebody in low sec or null sec being extremely needy about having their contract delivered immediately, there is a good chance they're hoping to score a jump freighter kill. Remember, talk with others in Push to get a feel for whether something is a scam or just a wild hair. It's okay to be safe.
Remember, the only way for a scam contract to succeed is for the contract to be failed. Operating within PushX guidelines and utilized PIR makes it extremely unlikely that an attempted scam contract will be successful.


== '''Under or Over Collateral Contracts''' ==
== Contracts With Incorrect Collateral ==
===Under Collateral===


Sometimes a pusher may accept a contract and find out that the value of items is higher than the collateral listed. This is an under-collateral contract. There are two types of under-collateral contracts.
An Under Collateral contract is a contract where the value of the freight is '''higher''' than the collateral of the contract.


*Under-collateral and too dangerous to move.  
There are two types of Under Collateral Contracts:
**An example of this would be when a contract has 2b collateral on it but the value of the items is 3.5b. That value is too high to move safely in a freighter.
*Under Collateral - Dangerous - When the value of the freight is too high for the service type making the contract too dangerous.
**Example 1: A contract larger than 360,000 m3 (freighter-sized) with a value of 4b isk would be classed as "Under Collateral - Dangerous".
**Example 2: A Thera contract with a value of 6b would be classed as "Under Collateral - Dangerous".


*Under-collateral and under-rewarded.
*Under Collateral - Under Reward - When the value of the freight exceeds the collateral enough to render the reward incorrect.
**An example of this would be when a contract has a collateral of 1b but the value is 1.5b. The value can be moved safely but the customer is not paying the proper reward for the contract submitted to us.
**Example 1: A 1.5b collateral contract with an appropriate reward for 1.5b collateral, but an actual value of 2.5b, would be classed as "Under Collateral - Under Reward".
**Example 2: A 7.5b collateral HS-only blockade runner contract with an appropriate reward for 10b, but an actual value of 15b, would be classed as "Under Collateral - Under Reward".


If the collateral and value of a contract is 1b or less the contract can be taken as is.
If the collateral and value of a contract is 1.5b or less the contract can be completed as neither the reward nor safety of the contract is affected in any service class.


Both types should be handled the same way.
Otherwise, the Under Collateral contract should be failed, and the freight returned to the customer.


=== Under Collateral ===
=== Failing an Under Collateral Contract ===


:Under collateral contracts can contain too much value to be moved safely or the customer could be paying a lower reward than what is required for the contract.
#Open the correct mail template in dropdown menu found on the incorrect contract in PIR.
#Fill in the mail template.
#Create an item exchange contract returning the courier plastic wrap to the client for the price of the collateral with a 3 day expiration
#Link the item exchange contract in the indicated place in the mail
#Send the mail and fail the incorrect courier contract.


:Send a mail using the correct Mail Template in PIR. Some of the reasons can be but not limited to: The value of the cargo is too dangerous to move at once, other players can steal under-collateral contracts, the reward is not correct for the contract submitted to Push.
In some cases, such as a brand new Rush contract, it may be appropriate to also send the client a conversation request notify them of the situation.


:Usually it is a mistake and the customer cooperates.
Usually, it is a mistake and the customer cooperates.


:Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is NOT what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight.
If you need assistance with this process, or the client is uncooperative, speak to a PushX Senior, Manager, or Executive for assistance.


:To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a Senior or Director.
=== Over Collateral ===


;To return the contract:
Contracts to PushX that are highly over collateralized to PushX are usually a mistake.
#Create an Item Exchange contract to the customer of their Plastic Wrap and set it for the price of the collateral of the Courier contract that you accepted.
#Set the Days to Accept to the same time as the Days to Complete of the courier.
##You can set it longer as a courtesy to the customer or remake the contract if they do not see the mail before the contract expires.
#Fail the courier contract so the customer receives the collateral back from you. When the customer accepts your Item Exchange back, you will get your collateral back.
 
 
:Include the return contract and an explanation of the procedure in the mail to the customer. PIR will generate the mail for you in the Mail Templates.
 
=== Over Collateral ===


:Contracts to PushX that are highley over collateralized to PushX are usually a mistake. PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.
PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.


:If you feel the contract is too dangerous to complete you can contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the reward).
If you feel the contract is too dangerous to complete, consult with a PushX Senior, Manager, or Executive and ask if it would be appropriate to contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the price for the client).


:If you feel you can complete the contract, you may do so as well and collect the reward as normal.
If you feel you can complete the contract, you may do so.

Revision as of 19:08, 6 October 2022

This article covers the procedures for managing contracts in PIR.

Contract Priority

  1. Rush contracts with less than 12 hours remaining
  2. Standard contracts with less than 12 hours remaining
  3. Rush contracts
  4. #1 Contract

Route Planning

  1. Choose the highest priority contract
  2. Find contracts that can be picked up and delivered on route to the pick up station
  3. Find contracts that can be picked up and delivered on route to the destination station
  4. Complete Contracts and return to step 1

At the end of a hauling session it is acceptable to accept and complete a "round-trip" contract to return you to your home region.

Pusher Contract Etiquette

Contracts should be prioritized from oldest to newest as much as possible:

  • Pushers are expected to start with the highest priority contract. This will nearly always be the top contract in the queue.
  • Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority. An example of this would be to pick up a newer contract that brings you at or near the top priority contract.
  • Contracts to and from Thera are generally an exception to this rule, and may be completed at any time a desirable entrance is available.

Pushers should not accept more contracts at once than the Pusher can run on a single trip, either for Standard or JF freight:

  • This is common courtesy to other pushers and customers so contracts can be accepted and completed as quickly as possible.
  • Pushers may use additional haulers to run additional freight on the same route; however, they should only accept as many contracts as can be run in a single trip.
  • This is accounting for volume and value limits. Pushers must always ensure when taking multiple contracts in a single ship that value limits are observed for each type of freight class.
  • If you are making a round trip accepting your return contract at the same time is acceptable

Pushers should not accept freight they do not expect to be able to complete without significant delays.

  • If an unexpected delay occurs that significantly impacts the delivery time of a contract (e.g. a delay of multiple hours or overnight)
  1. The Pusher should notify the Senior team. This can be done by pinging @Seniors in #internal on the PushX Discord explaining the delay and when you intend to complete the contract.
  2. The Senior will add a note to the contract in PIR.
  3. The Pusher should send the client the "Contract Delay" mail found in the PIR mail templates.

All Contracts Must Be Opened Via PIR

Contracts must be opened via PIR because PIR:

  • Sorts the contracts in Queue Order and guarantees the integrity of each contract to give our customers a consistent experience.
  • Ensures the contract reward and collateral for the route is correct
  • Filters out contracts from banned customers, bad Upwell structures, and Pochven Home systems

Using the in-game Contracts window to accept PushX freight carries significant risk of accepting bad contracts which you will be unable to complete, or handling freight from banned customers who have previously attempted to scam or otherwise harm PushX haulers.

Accepting contracts outside of PIR may result in significant loss of ISK and removal from PushX.

Read the Contract

Always read the contract description and any notes in PIR before accepting the contract.

ALWAYS read the entire contract from top to bottom in-game before clicking accept. Once you accept the contract you take full responsibility for any loss or excessive delay that occurs.

Be sure to look for Split Contracts

  • The customer should leave a note in the description of the contract indicating it is a split
  • Seniors are trained to identify Split Contracts with matched color coding and a Contract Note in PIR indicating they are a split.

You can see more info here Split Contracts & Multiple Pick Ups. Split contracts are to be taken by 1 hauler in 1 trip. Due to how split contracts work they MAY or MAY NOT be grouped together in PIR. It's your responsibility to identify split contracts. If one part of a split contract is taken without the other parts it causes issues for the customer and other Pushers.

Check the Contract's Contents

The content of contracts should always be checked right after accepting.

Check the contract for assembled containers or double wraps.

  • The easiest way to do this to Item Exchange the courier wrap from your Pusher to your hauler.
  • Contracts containing double wraps or assembled containers cannot be item exchanged and must be station traded.

Appraise the value of the freight

  • The value of the contents should be close to or only slightly above the collateral.
  • If a contract has a very high value of contents it could attract gankers so it needs to be checked before it is hauled.
  • If the collateral is high but the value is extremely low (e.g. only empty containers or junk worth very little) that could indicate a gank contract.
  • To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into https://evepraisal.com/.
  • A guide on appraising contracts can be found in the Corp Bulletins.

Rejecting Contracts

Only Senior Pushers, PushX Managers, and PushX Executives are authorized to reject a contract in any circumstance.

If you believe you see an erroneous contract, notify the PushX Senior team so they can review the contract and handle the error.

Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong duration and/or reward.

Seniors will reject these contracts and send a mail to the customer explaining the issue.

Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts total the correct reward.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (e.g. A null sec JF contract to a highly populated and active null sec system that has been actively "hellcamped" for several days).

Player Owned Null Sec Upwell Structures

Push Industries does not deliver to player Upwell Structures in Sov Null-sec. These contracts are considered dangerous because the owner of the Upwell Structure could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.

Push Industries does provides a Sov Null JF Service utilizing our own PushX Upwell Structures for delivery to Sov Null-sec. Sov Null Sec customers seeking this service should be placed in contact with the PushX JF Manager, another Manager, or a PushX Executive. Additional information can be found on our website: https://pushx.net/sov-service.php

Scam Contracts

Scam contracts are contracts that are made with the intention of forcing the hauler to fail the contract.

Though uncommon in PushX, this can happen.

If something looks "off" about a contract, speak to a PushX Senior, Manager, or Executive for advice.

Somethings that could indicate a scam contract include:

  • The contract is a rush
  • The contract is in a remote area of space
  • The contract is maximum collateral
  • The contractor's completed public contract history is full of previous scam contracts or attempts
  • The contractor nags constantly about moving his items before he logs out
  • The contractor talks non-stop in PushX
  • The online contractor never responds to Evemails or convo requests

Remember, the only way for a scam contract to succeed is for the contract to be failed. Operating within PushX guidelines and utilized PIR makes it extremely unlikely that an attempted scam contract will be successful.

Contracts With Incorrect Collateral

Under Collateral

An Under Collateral contract is a contract where the value of the freight is higher than the collateral of the contract.

There are two types of Under Collateral Contracts:

  • Under Collateral - Dangerous - When the value of the freight is too high for the service type making the contract too dangerous.
    • Example 1: A contract larger than 360,000 m3 (freighter-sized) with a value of 4b isk would be classed as "Under Collateral - Dangerous".
    • Example 2: A Thera contract with a value of 6b would be classed as "Under Collateral - Dangerous".
  • Under Collateral - Under Reward - When the value of the freight exceeds the collateral enough to render the reward incorrect.
    • Example 1: A 1.5b collateral contract with an appropriate reward for 1.5b collateral, but an actual value of 2.5b, would be classed as "Under Collateral - Under Reward".
    • Example 2: A 7.5b collateral HS-only blockade runner contract with an appropriate reward for 10b, but an actual value of 15b, would be classed as "Under Collateral - Under Reward".

If the collateral and value of a contract is 1.5b or less the contract can be completed as neither the reward nor safety of the contract is affected in any service class.

Otherwise, the Under Collateral contract should be failed, and the freight returned to the customer.

Failing an Under Collateral Contract

  1. Open the correct mail template in dropdown menu found on the incorrect contract in PIR.
  2. Fill in the mail template.
  3. Create an item exchange contract returning the courier plastic wrap to the client for the price of the collateral with a 3 day expiration
  4. Link the item exchange contract in the indicated place in the mail
  5. Send the mail and fail the incorrect courier contract.

In some cases, such as a brand new Rush contract, it may be appropriate to also send the client a conversation request notify them of the situation.

Usually, it is a mistake and the customer cooperates.

If you need assistance with this process, or the client is uncooperative, speak to a PushX Senior, Manager, or Executive for assistance.

Over Collateral

Contracts to PushX that are highly over collateralized to PushX are usually a mistake.

PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.

If you feel the contract is too dangerous to complete, consult with a PushX Senior, Manager, or Executive and ask if it would be appropriate to contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the price for the client).

If you feel you can complete the contract, you may do so.