Contract Management

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This article covers the procedures for managing contracts in PIR.

Contract Priority

  1. Rush contracts with less than 12 hours remaining
  2. Standard contracts with less than 12 hours remaining
  3. Rush contracts
  4. Standard contracts

Route Planning

  1. Choose the highest priority contract
  2. Find contracts that can be picked up and delivered on route to the pick up station
  3. Find contracts that can be picked up and delivered on route to the destination station
  4. Complete Contracts and return to step 1

Contract Priority and Pusher Etiquette

Contracts should be prioritized from oldest to newest as much as possible:
  • Pushers are expected to work from the Top of the Queue by default
  • Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority as closely as possible. An example of this would be to pick up a newer contract that brings you at or near an older contract at the top of the queue.
  • Contracts to and from Thera are generally an exception to this rule, and may be completed at any time a desirable entrance is available.
In general, Pushers should not accept more contracts at once than the Pusher can run on a single trip, either for Standard or JF freight:
  • This is common courtesy to other pushers and customers so contracts can be accepted and completed as quickly as possible.
  • This guideline is flexible but in general it is advised to not accept more than you can fit in your hauler's ship at once or multiple ships if you have more than one hauler.
  • If you have one hauler, only accept one contract on a route or one round-trip series of contracts. If you have 3 haulers, you can accept three contracts on the same route or round-trip.
  • This is accounting for volume and value limits. Pushers must always ensure when taking multiple contracts in a single ship that value limits are observed for each type of freight class.
  • If you are making a round trip, then accepting your return contract at the same time is acceptable

Read the Contract

All Contracts must be opened via PIR to accept them.
  • PIR sorts the contracts in Queue Order and guarantees the integrity of each contract to give our customers a consistent experience.
  • PIR ensures the contract reward and collateral for the route is correct
  • PIR filters out contracts from banned customers, bad Upwell structure locations, and Pochven Home systems

In other words, using the in-game Contracts window to accept PushX freight carries significant risk of accepting bad contracts which you will be unable to complete, or handling freight from banned customers who have previously attempted to scam or otherwise harm PushX haulers.

Accepting contracts outside of PIR may result in significant lost ISK and removal from PushX.

ALWAYS read the entire contract from top to bottom twice before clicking accept. Once you hit that accept button you take full responsibility for anything that happens with it.
Be sure to look for SPLIT CONTRACTS.
  • The customer should leave a note in the description of the contract indicating it is a split
  • Seniors are trained to identify Split Contracts with matched color coding and a Contract Note indicting they are a split.
  • Seniors will properly move Split Contracts into the correct Queue placement for Standard, Jump Freight, and Rush Freight.

You can see more info here Split Contracts & Multiple Pick Ups. Split contracts are to be taken by 1 hauler in 1 trip. Dues to how split contracts work they MAY or MAY NOT be grouped together in PIR. It's your responsibility to identify split contracts. If one part of a split contract is taken without the other parts it causes issues for the customer and other pushers.

Check the Contract's Contents

The content of contracts should always be checked right after accepting. This is to check for containers and for safety reasons. The value of the contents should be close to or only slightly above the collateral. If a contract has a very high value of contents that could attract gankers so it needs to be checked before traveling through certain types of space. If the collateral is high but the value is low that could indicate a gank contract.
To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into

Erroneous Contracts

Spotting / Resolving Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong duration and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. PIR will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price.
Seniors will reject these contracts and send a mail to the customer informing them of their error. Contracts with low reward should not be accepted. Customers should not be conditioned that it is OK to under reward contracts. It can also cause confusion as to why sometimes an under rewarded contract gets accepted but other times rejected.
  • Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.

Rejecting Erroneous Contracts

In the case that a Pusher could not directly contact the customer who issued the contract it will be necessary to reject the erroneous contract to prevent other Pushers from accidentally completing it and to keep PIR clean. Only a Senior Pusher or Push Executive is authorized to reject contracts. To reject a contract follow the steps below:
  1. Always run a quote and compare it to the contract in question before rejecting the contract. This is make sure the Pusher has not made a mistake.
  2. Send the customer an evemail stating why their contract was rejected, a link of their contract, and the quote for them to make the correct contract from. Also encourage them to use the Quoter tool on the Push website to make future contracts so mistakes like this can be avoided in the future.
  3. Reject the contract.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a null sec JF contract to a highly populated and active null sec system that has been actively "hellcamped" for several days).

Rejecting Dangerous Contracts

Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete.

Player Owned Null Sec Upwell Structures

Push Industries does not deliver to player Upwell Structures in Sov Null-sec. These contracts are considered dangerous because the owner of the Upwell Structure could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.

Push Industries does provides a Sov Null JF Service utilizing our own PushX Upwell Structures for delivery to Sov Null-sec. For Sov Null-sec customers desiring service to their Sov Null-sec locations, point the customer to a Senior or Director about setting up this service.

Scam Contracts

Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though uncommon, these do pop up from time to time. Best way to avoid a scam contract is first to trust your gut. If something looks off, ask a few others in Internal for help. If they agree that it looks like a scam, notify a Push Executive immediately. Some flags that may signal a scam contract may be:

  • The contract is a rush
  • The contract is in a remote area of space
  • The contract is maximum collateral
  • The contractor's completed public contract history is full of previous scam contracts or attempts
  • The contractor nags constantly about moving his items before he logs out
  • The contractor talks non-stop in PushX
  • The online contractor never responds to evemails or convos requesting his presence

Though not inclusive, these are just a few of the things you can watch out for to avoid scam contracts. Remember the only way for a scam contract to succeed is for the contract to be failed. If you notice somebody in low sec or null sec being extremely needy about having their contract delivered immediately, there is a good chance they're hoping to score a jump freighter kill. Remember, talk with others in Push to get a feel for whether something is a scam or just a wild hair. It's okay to be safe.

Under or Over Collateral Contracts

Sometimes a pusher may accept a contract and find out that the value of items is higher than the collateral listed. This is an under-collateral contract. There are two types of under-collateral contracts.

  • Under-collateral and too dangerous to move.
    • An example of this would be when a contract has 2b collateral on it but the value of the items is 3.5b. That value is too high to move safely in a freighter.
  • Under-collateral and under-rewarded.
    • An example of this would be when a contract has a collateral of 1.5b but the value is 2b. The value can be moved safely but the customer is not paying the proper reward for the contract submitted to us.

If the collateral and value of a contract is 1.5b or less the contract can be taken as is.

Both types should be handled the same way.

Under Collateral

Under collateral contracts can contain too much value to be moved safely or the customer could be paying a lower reward than what is required for the contract.
Send a mail using the correct Mail Template in PIR. Some of the reasons can be but not limited to: The value of the cargo is too dangerous to move at once, other players can steal under-collateral contracts, the reward is not correct for the contract submitted to Push.
Usually it is a mistake and the customer cooperates.
Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is NOT what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight.
To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a Senior or Director.
To return the contract
  1. Create an Item Exchange contract to the customer of their Plastic Wrap and set it for the price of the collateral of the Courier contract that you accepted.
  2. Set the Days to Accept to the same time as the Days to Complete of the courier.
    1. You can set it longer as a courtesy to the customer or remake the contract if they do not see the mail before the contract expires.
  3. Fail the courier contract so the customer receives the collateral back from you. When the customer accepts your Item Exchange back, you will get your collateral back.

Include the return contract and an explanation of the procedure in the mail to the customer. PIR will generate the mail for you in the Mail Templates.

Over Collateral

Contracts to PushX that are highley over collateralized to PushX are usually a mistake. PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.
If you feel the contract is too dangerous to complete you can contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the reward).
If you feel you can complete the contract, you may do so as well and collect the reward as normal.