Customer Service: Difference between revisions

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== DOs and DON'Ts ==
== DOs and DON'Ts ==


The following are things you should do:
The following are things you must do:
*Monitor the PushX
#Monitor the PushX
*Provide customers with their place in the queue
#Provide customers with their place in the queue
*Help customers setup contracts to Push Industries
#Help customers setup contracts to Push Industries


The following are things you should '''NOT''' do:
The following are things you must '''NOT''' do:
*Give the location a package is currently at
#Give the location a package is currently at
*Tell a customer the name of the hauler who is carrying their package
#Tell a customer the name of the hauler who is carrying their package
*Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that)
#Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that)
*Convo customers on non-Push contractors
#Convo customers on non-Push contractors
*Answer questions about queue position or recruitment on an out-of-corp hauler
#Answer questions about queue position or recruitment on an out-of-corp hauler
*Have customers make contracts directly to your hauler
#Have customers make contracts directly to your hauler
#Provide false or inaccurate information about a contract or Push Industries

Revision as of 23:09, 26 April 2013

Customer service is an integral part of Push Industries' service. We stand apart from other hauling corporations because we strive to provide excellent customer service. Customer service is the duty of every Pusher and Executive. No one is excluded from this duty. Customer service is to be handled by your Push Industries contractor only. This is to prevent scamming, false representation and other problems.

DOs and DON'Ts

The following are things you must do:

  1. Monitor the PushX
  2. Provide customers with their place in the queue
  3. Help customers setup contracts to Push Industries

The following are things you must NOT do:

  1. Give the location a package is currently at
  2. Tell a customer the name of the hauler who is carrying their package
  3. Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that)
  4. Convo customers on non-Push contractors
  5. Answer questions about queue position or recruitment on an out-of-corp hauler
  6. Have customers make contracts directly to your hauler
  7. Provide false or inaccurate information about a contract or Push Industries