Delivery Mails: Difference between revisions

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It is Push Industries' goal to provide excellent quality service.  
It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery. You can use [[PIR|PIR]] to send automatically composed mails. Mails generated by [[PIR|PIR]] will be sent to the individual who issued the contract even it was on behalf of a corporation.
== Multi-Contract Mails ==


== Customer Preferences ==
:If you are doing multiple contracts for one customer to and from the same places, and the completion times of those contracts are not separated by long intervals of time, just send one delivery mail marked with x + # of contracts (2x = for 2 contracts, 5x = for 5 contracts) in the title of the delivery mail (i.e. "2x Your Push Industries Delivery (Amarr > Jita)").


=== No Mails At All ===
== CSPA Charges and No Contact ==
:Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, it is acceptable to not send a Delivery Mail.


*Drago Fargen - Mercenaries 4 hire
== Customer Preferences ==
*B2000 / Claire Voyant - Federation of Miners (FDOM)
**Note: Unless something is out of the ordinary
*Whitehound - The Whitehound Corporation (TWHC)
*Lord Wickham / Tristana Reid
*explorer chaos
*Contiesta - Escapism Incorporated (A.LI)
 
=== Only ETA (Pick Up) Mails ===
 
*Hillian Heldfield
*Note: All mails if something is wrong. Only ETA mails on multiple contracts.
*Industrious Lee / Grumpy Lee / Shallow Lee
 
=== Only Delivery mails ===
 
*CrankyGray
**Note: Only a single delivery note on multiple multiple contracts
*Iocanthos
*Special Customers/Corporation preferences
*Ion Atom - AVE EVE
**Note: Send all Pickup/ETA and delivery mails to him instead of AVE EVE CEO "Regina"
*Nova Research and Industries (NRAI)
**Note: All mails should be send to Alestix


* Special note: If the contractor is a corporation, mail the CEO, unless otherwise instructed (check section Special Customers/Corporation preferences).
:Not all our customers want mails sent to them. These individuals will have no mail button beside their contract in the queue.

Revision as of 18:14, 27 September 2021

It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery. You can use PIR to send automatically composed mails. Mails generated by PIR will be sent to the individual who issued the contract even it was on behalf of a corporation.

Multi-Contract Mails

If you are doing multiple contracts for one customer to and from the same places, and the completion times of those contracts are not separated by long intervals of time, just send one delivery mail marked with x + # of contracts (2x = for 2 contracts, 5x = for 5 contracts) in the title of the delivery mail (i.e. "2x Your Push Industries Delivery (Amarr > Jita)").

CSPA Charges and No Contact

Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, it is acceptable to not send a Delivery Mail.

Customer Preferences

Not all our customers want mails sent to them. These individuals will have no mail button beside their contract in the queue.
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