Delivery Mails: Difference between revisions

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It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending pick up mails with ETAs for delivery and delivery mails upon delivery. '''If the contractor is a corporation, mail the CEO, unless otherwise instructed.''' You can use the [[The_Queue|The Queue]] to send automatically composed mails. Mails generated by [[The_Queue|The Queue]] will be sent to the individual who issued the contract even it was on behalf of a corporation. You can also send mails manually using the [[EVEmail_Generator|EVEmail Generator]].
It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery. You can use [[PIR|PIR]] to send automatically composed mails. Mails generated by [[PIR|PIR]] will be sent to the individual who issued the contract even it was on behalf of a corporation.
== Multi-Contract Mails ==


== Multiple Contracts ==
:If you are doing multiple contracts for one customer to and from the same places, and the completion times of those contracts are not separated by long intervals of time, just send one delivery mail marked with x + # of contracts (2x = for 2 contracts, 5x = for 5 contracts) in the title of the delivery mail (i.e. "2x Your Push Industries Delivery (Amarr > Jita)").
 
If you are doing multiple contracts for one customer to and from the same places, and the completion of those contracts are not separated by long intervals of time, just send one pick up (ETA) mail and one delivery mail marked with x + # of contracts (x2 = for 2 contracts, x5 = for 5 contracts) in the title of the pick up/delivery mail (i.e. "Your Push Industries Delivery x2 (Amarr > Jita)"). It may be easier to compose a multi-contract mails using the [[EVEmail_Generator|EVEmail Generator]].


== CSPA Charges and No Contact ==
:Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, it is acceptable to not send a Delivery Mail.


== Customer Preferences ==
== Customer Preferences ==


Not all our customers want mails sent to them. The following is a list of people who have told Push Industries that they do not want to receive the standard pick up and delivery mails.
:Not all our customers want mails sent to them. These individuals will have no mail button beside their contract in the queue.
 
=== No Mails At All ===
 
*Drago Fargen - Mercenaries 4 hire
*B2000 / Claire Voyant - Federation of Miners (FDOM)
**Note: Unless something is out of the ordinary
*Whitehound - The Whitehound Corporation (TWHC)
*Lord Wickham / Tristana Reid
*explorer chaos
*Contiesta - Escapism Incorporated (A.LI)
 
=== Only ETA (Pick Up) Mails ===
 
*Hillian Heldfield
*Note: All mails if something is wrong. Only ETA mails on multiple contracts.
*Industrious Lee / Grumpy Lee / Shallow Lee
 
=== Only Delivery mails ===
 
*CrankyGray
**Note: Only a single delivery note on multiple multiple contracts
*Iocanthos
*Special Customers/Corporation preferences
*Ion Atom - AVE EVE
**Note: Send all Pickup/ETA and delivery mails to him instead of AVE EVE CEO "Regina"
*Nova Research and Industries (NRAI)
**Note: All mails should be send to Alestix

Revision as of 18:14, 27 September 2021

It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery. You can use PIR to send automatically composed mails. Mails generated by PIR will be sent to the individual who issued the contract even it was on behalf of a corporation.

Multi-Contract Mails

If you are doing multiple contracts for one customer to and from the same places, and the completion times of those contracts are not separated by long intervals of time, just send one delivery mail marked with x + # of contracts (2x = for 2 contracts, 5x = for 5 contracts) in the title of the delivery mail (i.e. "2x Your Push Industries Delivery (Amarr > Jita)").

CSPA Charges and No Contact

Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, it is acceptable to not send a Delivery Mail.

Customer Preferences

Not all our customers want mails sent to them. These individuals will have no mail button beside their contract in the queue.