Delivery Mails: Difference between revisions

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It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery. '''If the contractor is a corporation, mail the CEO, unless otherwise instructed.''' You can use [[PIR|PIR]] to send automatically composed mails. Mails generated by [[PIR|PIR]] will be sent to the individual who issued the contract even it was on behalf of a corporation. You can also send mails manually using the [[EVEmail_Generator|EVEmail Generator]].
It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery.


== Multi-Contract Mails ==
[[PIR|PIR]] automatically sends mails from the Pusher after a PushX contract is completed in five minute cycles.
Mails generated by [[PIR|PIR]] will be sent to the individual who issued the contract even it was on behalf of a corporation.


If you are doing multiple contracts for one customer to and from the same places, and the completion times of those contracts are not separated by long intervals of time, just send one delivery mail marked with x + # of contracts (x2 = for 2 contracts, x5 = for 5 contracts) in the title of the delivery mail (i.e. "2x Your Push Industries Delivery (Amarr > Jita)").
== CSPA Charges and No Contact ==
:Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, PIR will not send a Delivery Mail.


== Customer Preferences ==
== Customer Preferences ==


Not all our customers want mails sent to them. These individuals will have no mail button beside their contract in the queue.
:Not all our customers want mails sent to them. These customers may request to be added to the "no delivery mail" list, and PIR will not send them delivery mails.

Latest revision as of 22:17, 10 September 2023

It is Push Industries' goal to provide excellent quality customer service. Part of this customer service is sending delivery mails upon delivery.

PIR automatically sends mails from the Pusher after a PushX contract is completed in five minute cycles. Mails generated by PIR will be sent to the individual who issued the contract even it was on behalf of a corporation.

CSPA Charges and No Contact

Some clients set a high CSPA charge on incoming mails or the game does not allow them to receive communications. If the CSPA Charge is over 3,000 isk, or the client cannot receive mails, PIR will not send a Delivery Mail.

Customer Preferences

Not all our customers want mails sent to them. These customers may request to be added to the "no delivery mail" list, and PIR will not send them delivery mails.