Difference between revisions of "Failing Contracts"

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(Procedure)
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Note: Breaking a courier package fails the contract!
 
Note: Breaking a courier package fails the contract!
  
== Procedure ==
 
  
#Open the contract and click the "Fail" button at the bottom. At this point the contract will be failed. However, the courier package will remain intact.
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In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers.
#Trade the courier package back to your contractor (skip this step if the courier package was not re-contracted to the your hauler).
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#Set up a private item exchange contract with all the items for the value of the collateral of the failed contract. To do this you will have to remove the items from the courier package because the courier package cannot be re-contracted a second time (this is assuming that the courier package has already been re-contracted once from your contractor to your hauler, if it has not follow this step anyways). Set up the item exchange contract to allow the customer 3 days to accept it.
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We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help.
#Send an evemail to the customer explaining why you failed the contract and ask them to accept the item exchange contract to return their items for the collateral.
 
#Wait for the customer to accept the item exchange contract.
 

Revision as of 22:29, 14 March 2016

Failing a contract should only be done as a last resort. Try asking for help in the Push Internal channel or asking a Senior Pusher or Push Executive for help before failing a contract. Use the following procedure to fail a contract and to contract the contents of the failed contract back to the customer for the collateral.

Note: Breaking a courier package fails the contract!


In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers.

We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help.