Failing Contracts: Difference between revisions

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Failing a contract should only be done as a last resort. Try asking for help in the Push Internal channel or asking a Senior Pusher or Push Executive for help before failing a contract. Use the following procedure to fail a contract and to contract the contents of the failed contract back to the customer for the collateral.
In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are not left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers. It is best to not reveal details about how the loss of a contract occurred for security and safety reasons.


Note: Breaking a courier package fails the contract!
Use the Failed Contract mail in PIR under the Mail Templates for the contract to send the mail.
 
 
In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers.
 
We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help.

Revision as of 17:23, 30 October 2020

In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are not left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers. It is best to not reveal details about how the loss of a contract occurred for security and safety reasons.

Use the Failed Contract mail in PIR under the Mail Templates for the contract to send the mail.