Difference between revisions of "Failing Contracts"

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In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are not left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers.
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In the event that you have to fail a contract (you got ganked) always inform a Senior Pusher, PushX Manager or Executive. Also, so customers are not left confused, send the customer a mail explaining that the contract must be failed by using the "Failed Contract" mail template in PIR. Most customers understand that these things happen on occasion. NEVER link the killmail as we do not reveal our haulers. It is best to not reveal details about how the loss of a contract occurred for security and safety reasons.
 
 
We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help.
 

Latest revision as of 13:21, 23 November 2021

In the event that you have to fail a contract (you got ganked) always inform a Senior Pusher, PushX Manager or Executive. Also, so customers are not left confused, send the customer a mail explaining that the contract must be failed by using the "Failed Contract" mail template in PIR. Most customers understand that these things happen on occasion. NEVER link the killmail as we do not reveal our haulers. It is best to not reveal details about how the loss of a contract occurred for security and safety reasons.