Failing Contracts

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Revision as of 21:29, 14 March 2016 by Cassie Helio (talk | contribs) (Procedure)
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Failing a contract should only be done as a last resort. Try asking for help in the Push Internal channel or asking a Senior Pusher or Push Executive for help before failing a contract. Use the following procedure to fail a contract and to contract the contents of the failed contract back to the customer for the collateral.

Note: Breaking a courier package fails the contract!

In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers.

We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help.