Jump Freight Service: Difference between revisions

From Push Industries Wiki
Jump to navigation Jump to search
No edit summary
(47 intermediate revisions by 6 users not shown)
Line 1: Line 1:
Below are the procedures for delivering contracts from the jump freight queue. '''Please note that all JF Pilots are expected to have their own jump freighter, at least one cyno and at least 1 billion ISK in collateral.''' All JF Pilots must join the "PushJF" mailing list. All important jump freight announcements for JF Pilots will be sent via this mailing list.  
PushX JF Team pilots are expected to be some of the most elite haulers in New Eden, safely delivering many billions of isk of freight across the stars while epitomizing the professionalism and teamwork of PushX. As such, it is essential that JF Pushers are intimately familiar with PushX policies as well as asset protection procedures for JF hauling.


== Procedures ==
== JF Contract Management ==
PushX's [[Contract_Management|Contract Management]] policies apply to the PushX JF Team as well; however, due to the more complex and versatile nature of our JF service, there are some additional policies.
=== JF Queue Priority ===
PushX JF pilots are expected to have the expertise and willingness to help ensure customer satisfaction across all PushX services. JF Pilots are therefore expected to prioritize the following situations in the listed order prior to completing the JF (or Standard) queue as normal:


#Try to take the oldest JF contract in the queue first.
# JF Rush contracts with less than 12 hours remaining
#*'''JF rush contracts are always higher priority than normal rush contracts.'''
# Standard Rush contracts with less than 12 hours remaining
#*If you see a high sec contract that you can complete while doing a JF contract it is alright to accept and deliver the high sec contract as well.
# JF contracts with less than 12 hours remaining
#*Because of the time it takes to deliver JF contracts, coordinate with the other JF Pilots and take the JF contracts nearest to you if other JF Pilots are on.
# Standard contracts with less than 12 hours remaining
#*If you are setting up for a JF contract, but cannot accept it immediately, use the PushJF mailing list to send a message to the other JF Pilots communicating your intention to complete the JF contract, so that other JF Pilots do not take it.
# JF Rush contracts
#Read the description of the JF contract before accepting it.
#DO NOT send an ETA mail to the customer. This presents a security risk for the jump freighter.
#Never use Autopilot in a Jump Freighter. Autopilot and a defenseless, expensive ship is asking for trouble.
#DO NOT use the stargates in low or null sec systems to deliver JF contracts.
#Check the Push Internal MOTD and PushX MOTD for any announcements regarding the jump freight service.
#Upon delivering the package send a delivery mail to the customer (see [[Pick_Up_&_Delivery_Mails|Pick Up & Delivery Mails]] for more information).


===JF Queue Priority Exceptions===


== Reserving JF Contracts ==
PushX Managers or Executives may provide temporary instructions changing queue priority in order to ensure efficient delivery of PushX freight across all our services. This will be communicated in the Discord #jf-operations channel.


To reserve a contract or set of contracts just send a mail out to PushJF mailing list with the title "I reserve..." and the contracts you are planning to do. DO NOT TAKE CONTRACTS RESERVED BY OTHER JF Pilots. '''You CANNOT reserve rush contracts.'''
Additionally, given the nature of JF work there are situations where it may be appropriate to deviate from Queue Order on an individual basis.
:Some examples include:
:*Cyno locations from a prior contract are on the same, or very similar, routes as a contract that is not top priority.
:*Collateral limitations
:*Time constraints
If you have a reason to deviate from queue order, it is appropriate to notify the Senior team.  


==="Bulk OPs" Policy===
In the event that there are multiple duplicate Jump Freight contracts it is considered good Pusher etiquette to ask your fellow Jump Freight Pushers if they wish to team up to complete the contracts. This is often referred to as "bulk ops." Teamwork is important to the operation of PushX and Bulks OPs - by sharing cynos and intel - provide an opportunity to foster teamwork and community while completing contracts efficiently.


== Special Cases ==
== Standard Operating Procedure ==
 
#'''Split JF Contracts:''' Customers are allowed to break a single JF contract up into several sub-JF contracts (all going from the same pick up station to the same destination station) if the number of item stacks in the contract exceeds EVE Online's item stack limit for contracts. The total combined volume of these sub-JF contracts cannot total more than the 337,500 m3 limit for jump freight couriers. These sub-JF contracts will be identified by 1/3, 2/3, 3/3, etc. in the contract description. Since the JF contract is split into several sub-JF contracts the reward and collateral will be spread across all the sub-JF contracts. These sub-JF contracts are meant and designed to be delivered together, not separately, so DO NOT take 1/2 of a JF contract while leaving 2/2 behind for another JF Pilot to complete.<br>&nbsp;
#'''Containers (Low Sec):''' Push Industries discourages the use of containers in JF contracts and asks customers to avoid them when possible, but we do allow customers to place containers in low sec JF contracts for several reasons: 1) when the number of item stacks is very high (200+) but the volume is low, 2) for allowing customers to organize a large number of items, and 3) to separate items from their own in the JF contract that might belong to a third party. We require that customers identify when containers are present in a low sec JF contract by saying so in the contract description. However, this does not always happen and the only way for JF Pilots to identify contracts with containers is after they have already accepted them. In the case where a JF Pilot accepts a JF contract with a container that freight package will have to be directly traded between the contractor and the hauler at the pick up station and again at the destination station. A JF CONTRACT CONTAINING A CONTAINER CANNOT BE RE-CONTRACTED. This means that the contractor and the hauler must be on different accounts to be logged in simultaneously to perform the trade.<br>&nbsp;
#'''Containers (Null Sec):''' Containers are generally not allowed in null sec JF contracts. It is often too difficult for a contractor to reach these dangerous and remote locations. An alternative to using containers in null sec JF contracts is to split the JF contract into several sub-JF contacts. JF Pilots are also allowed to make special arrangements with the customer to pick up and deliver a null sec JF contract containing containers as long as the '''JF Pilot making the arrangements with the customer is the one who actually completes the JF contract'''.


#Select the highest priority contract.
#*If you see a Standard Queue contract that you can complete while doing a JF contract it is acceptable and encouraged to accept and deliver the high sec contract as well.
#*Contracts should only be accepted from the queue if you can deliver the contract within 6 hours, barring unforeseen circumstances.
#*If other JF Pilots are hauling it is encouraged to communicate and cooperate with the team to efficiently use your time.
#Read the description  of the JF contract, along with any notes in PIR for the contract, before accepting it.
#It can be appropriate to deviate from PIR's recommended route for safety or efficiency. If you're unsure on a deviation, consult with more experienced PushX JF pilots.
#*Never use Autopilot in a Jump Freighter. Autopilot and a defenseless, expensive ship is asking for trouble.  All PushX pilots are expected to deliver freight while at they keyboard.
#*Do not gate between LS systems, gate between NS systems, or warp in NS systems to deliver JF contracts.
#Upon delivering the package send a delivery mail to the customer (see [[Delivery_Mails|Delivery Mails]] for more information).


== Erroneous JF Contracts ==
== Erroneous JF Contracts ==
Line 32: Line 42:
Please see the [[Contract_Management|Contract Management]] article for more information on erroneous JF contracts and how to deal with them.
Please see the [[Contract_Management|Contract Management]] article for more information on erroneous JF contracts and how to deal with them.


== Delivering to Null Sec ==
*Not all null sec NPC stations are practically accessible due to player activity.


== Persistently Dangerous JF Contracts ==
*Always check to make sure you can get a cyno to the station '''BEFORE''' you accept the contract. You may notify the JF Team in the #jf-operations channel that you are setting up the contract so that no one takes the contract.


'''Not all null sec NPC stations are realistically accessible.''' Always check to make sure you can get a cyno to the station '''BEFORE''' you accept the contract. If you cannot get a cyno to the station within a few attempts contact a Senior Pusher or Push Executive and ask them to reject the contract on the basis of persistent danger. We DO NOT expect you to lose 4-5 cynos trying to complete a JF contract.
*If you do not have a null sec cyno hull in place, it is acceptable to ask in the Discord #jf-operations channel if someone has a hull you may borrow. It is courteous to bring an extra hull to replace the borrowed hull in the event that it is lost.


*If you cannot get a cyno to the station within a few attempts contact a Senior Pusher, PushX Manager or Executive for assistance.


== Customer Service ==
== Customer Service ==


As a JF Pilot you are specifically responsible for monitoring the PushX channel for and answering questions about the jump freight service.
As a JF Pilot you are specifically responsible for monitoring the in-game public PushX channel and the Discord #pushx-public channels to answer questions about the jump freight service.


== Losing JF Permissions Due to Inactivity ==
*After 30 days without completing a JF Contract, JF Pushers will lose their JF Team Permissions in PIR
*When JF Team Permissions in PIR are lost, JF Pushers will be removed from the JF Team and lose their JF Team Permissions - this includes PushX SOV ACL access and JF Team communication channels.
*In order to rejoin the JF Team, Pushers must reapply and wait in the same Applicant Queue as other applicants. This may not require retaking the JF Team Application Interview.
*Informing a Manager or Director of an intended or anticipated period of inactivity may exempt a JF Pusher from removal from the JF Team at the discretion of PushX Management.


== Tips ==
== Tips for Planning a Route ==


*A useful guide to setting up your cyno can be found [http://i.imgur.com/sHkC0.jpg here].
*Having at least 2 cyno characters on different accounts will make completing JF contracts much faster.
*Having 2 cynos on different accounts will make completing JF contracts much faster.
*Extra cyno alts on the same account can be placed as "static" cynos in systems you use frequently.
*When lighting a cyno have your jump freighter out in space already so that you can jump to your cyno immediately. This will reduce the chances of your cyno being destroyed while you are jumping, which will cause your jump freighter to land at a random spot in the system.
*When lighting a cyno have your jump freighter out in space already so that you can jump to your cyno immediately. This will reduce the chances of your cyno being destroyed before you can jump.
*'''NEVER, EVER''' warp from one station to another in the same null sec system as you could LOSE YOUR SHIP AND CARGO. There could be interdiction bubbles near your destination station.
*Considering carrying extra liquid ozone, industrial cyno generators, and your preferred industrial cyno hull & fit in your JF in order to resupply your cyno alts and save you time when your cyno(s) are destroyed.
*Always carry extra jump fuel to resupply your jump freighter and extra cyno fuel and cyno generators to resupply your cynos in your jump freighter. This will save you time if your route takes more fuel than you expected or if your cyno(s) get destroyed.
*Considering locating your cyno alt medical clone to the station where they will be cyno-ing in case their pod is killed, as they won't have to fly all the way back to retrieve their travel vessel or light a return cyno.
*Also have your cyno move their clone to a station near where they will be cynoing incase they get destroyed so they won't have to fly all the way back.
*Always ensure you have enough jump fuel to make a round trip.
*Check to be sure that you have enough jump fuel to actually make a round trip. In extreme circumstances it may be possible that you must refuel before you have reentered safe space.
*There are many ways to increase the efficiency of a trip. Do not hesitate to ask your fellow JF Team members for advice!

Revision as of 12:49, 14 April 2022

PushX JF Team pilots are expected to be some of the most elite haulers in New Eden, safely delivering many billions of isk of freight across the stars while epitomizing the professionalism and teamwork of PushX. As such, it is essential that JF Pushers are intimately familiar with PushX policies as well as asset protection procedures for JF hauling.

JF Contract Management

PushX's Contract Management policies apply to the PushX JF Team as well; however, due to the more complex and versatile nature of our JF service, there are some additional policies.

JF Queue Priority

PushX JF pilots are expected to have the expertise and willingness to help ensure customer satisfaction across all PushX services. JF Pilots are therefore expected to prioritize the following situations in the listed order prior to completing the JF (or Standard) queue as normal:

  1. JF Rush contracts with less than 12 hours remaining
  2. Standard Rush contracts with less than 12 hours remaining
  3. JF contracts with less than 12 hours remaining
  4. Standard contracts with less than 12 hours remaining
  5. JF Rush contracts

JF Queue Priority Exceptions

PushX Managers or Executives may provide temporary instructions changing queue priority in order to ensure efficient delivery of PushX freight across all our services. This will be communicated in the Discord #jf-operations channel.

Additionally, given the nature of JF work there are situations where it may be appropriate to deviate from Queue Order on an individual basis.

Some examples include:
  • Cyno locations from a prior contract are on the same, or very similar, routes as a contract that is not top priority.
  • Collateral limitations
  • Time constraints

If you have a reason to deviate from queue order, it is appropriate to notify the Senior team.

"Bulk OPs" Policy

In the event that there are multiple duplicate Jump Freight contracts it is considered good Pusher etiquette to ask your fellow Jump Freight Pushers if they wish to team up to complete the contracts. This is often referred to as "bulk ops." Teamwork is important to the operation of PushX and Bulks OPs - by sharing cynos and intel - provide an opportunity to foster teamwork and community while completing contracts efficiently.

Standard Operating Procedure

  1. Select the highest priority contract.
    • If you see a Standard Queue contract that you can complete while doing a JF contract it is acceptable and encouraged to accept and deliver the high sec contract as well.
    • Contracts should only be accepted from the queue if you can deliver the contract within 6 hours, barring unforeseen circumstances.
    • If other JF Pilots are hauling it is encouraged to communicate and cooperate with the team to efficiently use your time.
  2. Read the description of the JF contract, along with any notes in PIR for the contract, before accepting it.
  3. It can be appropriate to deviate from PIR's recommended route for safety or efficiency. If you're unsure on a deviation, consult with more experienced PushX JF pilots.
    • Never use Autopilot in a Jump Freighter. Autopilot and a defenseless, expensive ship is asking for trouble. All PushX pilots are expected to deliver freight while at they keyboard.
    • Do not gate between LS systems, gate between NS systems, or warp in NS systems to deliver JF contracts.
  4. Upon delivering the package send a delivery mail to the customer (see Delivery Mails for more information).

Erroneous JF Contracts

Please see the Contract Management article for more information on erroneous JF contracts and how to deal with them.

Delivering to Null Sec

  • Not all null sec NPC stations are practically accessible due to player activity.
  • Always check to make sure you can get a cyno to the station BEFORE you accept the contract. You may notify the JF Team in the #jf-operations channel that you are setting up the contract so that no one takes the contract.
  • If you do not have a null sec cyno hull in place, it is acceptable to ask in the Discord #jf-operations channel if someone has a hull you may borrow. It is courteous to bring an extra hull to replace the borrowed hull in the event that it is lost.
  • If you cannot get a cyno to the station within a few attempts contact a Senior Pusher, PushX Manager or Executive for assistance.

Customer Service

As a JF Pilot you are specifically responsible for monitoring the in-game public PushX channel and the Discord #pushx-public channels to answer questions about the jump freight service.

Losing JF Permissions Due to Inactivity

  • After 30 days without completing a JF Contract, JF Pushers will lose their JF Team Permissions in PIR
  • When JF Team Permissions in PIR are lost, JF Pushers will be removed from the JF Team and lose their JF Team Permissions - this includes PushX SOV ACL access and JF Team communication channels.
  • In order to rejoin the JF Team, Pushers must reapply and wait in the same Applicant Queue as other applicants. This may not require retaking the JF Team Application Interview.
  • Informing a Manager or Director of an intended or anticipated period of inactivity may exempt a JF Pusher from removal from the JF Team at the discretion of PushX Management.

Tips for Planning a Route

  • Having at least 2 cyno characters on different accounts will make completing JF contracts much faster.
  • Extra cyno alts on the same account can be placed as "static" cynos in systems you use frequently.
  • When lighting a cyno have your jump freighter out in space already so that you can jump to your cyno immediately. This will reduce the chances of your cyno being destroyed before you can jump.
  • Considering carrying extra liquid ozone, industrial cyno generators, and your preferred industrial cyno hull & fit in your JF in order to resupply your cyno alts and save you time when your cyno(s) are destroyed.
  • Considering locating your cyno alt medical clone to the station where they will be cyno-ing in case their pod is killed, as they won't have to fly all the way back to retrieve their travel vessel or light a return cyno.
  • Always ensure you have enough jump fuel to make a round trip.
  • There are many ways to increase the efficiency of a trip. Do not hesitate to ask your fellow JF Team members for advice!