Bureaucrats, Interface administrators, push, push-admin, push-director, push-manager, push-senior, Administrators
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Note: Breaking a courier package fails the contract! | Note: Breaking a courier package fails the contract! | ||
In the event that you have to fail a contract (you got ganked) always inform a Senior pusher or the CEO. Also, so customers are left confused, send the customer a friendly letter explaining that you lost the contract. Most customers understand that these things happen on occasion. NEVER link the killmail though as we do not reveal our haulers. | |||
We do not have a template for fail mails but use your own judgement and be friendly about it. If you need any assistance in writing a fail mail please ask a Senior or the CEO for help. | |||
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