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Failing a contract should only be done as a last resort. Try asking for help in the Push Internal channel or asking a Senior Pusher or Push Executive for help before failing a contract. Use the following procedure to fail a contract and to contract the contents of the failed contract back to the customer for the collateral.
== Procedure ==
#Open the contract and click the "Fail" button at the bottom. At this point the contract will be failed. However, the courier package will remain intact.
#Trade the courier package back to your contractor (skip this step if the courier package was not re-contracted to the your hauler).
Next set up a private item exchange contract with all the items for the value of the collateral of the failed contract. To do this you will have to remove the items from the courier package because the courier package cannot be re-contracted a second time (this is assuming that the courier package has already been re-contracted once from your contractor to your hauler, if it has not follow this step anyways). Set up the item exchange contract to allow the customer 3 days to accept it.
#Send an evemail to the customer explaining why you failed the contract and ask them to accept the item exchange contract to return their items for the collateral.
#Wait for the customer to accept the item exchange contract.