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Contract Management: Difference between revisions
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This article covers the procedures for managing contracts in [[PIR|PIR]]. | This article covers the procedures for managing contracts in [[PIR|PIR]]. | ||
== Contract Priority == | === Contract Priority === | ||
#Rush contracts with less than 12 hours remaining | #Rush contracts with less than 12 hours remaining | ||
# | #Standard contracts with less than 12 hours remaining | ||
#Rush contracts | #Rush contracts | ||
# | #Standard contracts | ||
=== Route Planning === | |||
# Choose the highest priority contract | |||
# Find contracts that can be picked up and delivered on route to the pick up station | |||
# Find contracts that can be picked up and delivered on route to the destination station | |||
# Complete Contracts and return to step 1 | |||
== | ===Contract Priority and Pusher Etiquette=== | ||
: | :Contracts should be prioritized from oldest to newest as much as possible: | ||
:* Pushers are expected to work from the Top of the Queue by default | |||
:* Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority as closely as possible. An example of this would be to pick up a newer contract that brings you at or near an older contract at the top of the queue. | |||
:* Contracts to and from Thera are generally an exception to this rule, and may be completed at any time a desirable entrance is available. | |||
:In general, Pushers should not accept more contracts at once than the Pusher can run on a single trip, either for Standard or JF freight: | |||
:*This is common courtesy to other pushers and customers so contracts can be accepted and completed as quickly as possible. | |||
:*This guideline is flexible but in general it is advised to not accept more than you can fit in your hauler's ship at once or multiple ships if you have more than one hauler. | |||
:* If you have one hauler, only accept one contract on a route or one round-trip series of contracts. If you have 3 haulers, you can accept three contracts on the same route or round-trip. | |||
:* This is accounting for volume and value limits. Pushers must always ensure when taking multiple contracts in a single ship that value limits are observed for each type of freight class. | |||
:*If you are making a round trip, then accepting your return contract at the same time is acceptable | |||
=== Read the Contract === | |||
;'''All Contracts must be opened via PIR to accept them.''' | |||
:* PIR sorts the contracts in Queue Order and guarantees the integrity of each contract to give our customers a consistent experience. | |||
:* PIR ensures the contract reward and collateral for the route is correct | |||
:* PIR filters out contracts from banned customers, bad Upwell structure locations, and Pochven Home systems | |||
In other words, using the in-game Contracts window to accept PushX freight carries significant risk of accepting bad contracts which you will be unable to complete, or handling freight from banned customers who have previously attempted to scam or otherwise harm PushX haulers. | |||
'''Accepting contracts outside of PIR may result in significant lost ISK and removal from PushX.''' | |||
;ALWAYS read the entire contract from top to bottom '''twice''' before clicking accept. Once you hit that accept button you take full responsibility for anything that happens with it. | |||
;Be sure to look for SPLIT CONTRACTS. | |||
:* The customer should leave a note in the description of the contract indicating it is a split | |||
:* Seniors are trained to identify Split Contracts with matched color coding and a Contract Note indicting they are a split. | |||
:* Seniors will properly move Split Contracts into the correct Queue placement for Standard, Jump Freight, and Rush Freight. | |||
You can see more info here [[Split Contracts & Multiple Pick Ups|Split Contracts & Multiple Pick Ups]]. Split contracts are to be taken by 1 hauler in 1 trip. Dues to how split contracts work they MAY or MAY NOT be grouped together in PIR. It's your responsibility to identify split contracts. If one part of a split contract is taken without the other parts it causes issues for the customer and other pushers. | |||
== Check the Contract's Contents == | |||
:The content of contracts should always be checked right after accepting. This is to check for containers and for safety reasons. The value of the contents should be close to or only slightly above the collateral. If a contract has a very high value of contents that could attract gankers so it needs to be checked before traveling through certain types of space. If the collateral is high but the value is low that could indicate a gank contract. | |||
:To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into https://evepraisal.com/. | |||
== Erroneous Contracts == | == Erroneous Contracts == | ||
| Line 38: | Line 75: | ||
== Dangerous Contracts == | == Dangerous Contracts == | ||
In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a null sec JF contract to a highly populated and active null sec system). | In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a null sec JF contract to a highly populated and active null sec system that has been actively "hellcamped" for several days). | ||
=== Rejecting Dangerous Contracts === | === Rejecting Dangerous Contracts === | ||
| Line 44: | Line 81: | ||
:Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete. | :Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete. | ||
== Player Owned Null Sec | == Player Owned Null Sec Upwell Structures == | ||
Push Industries does not deliver to player Upwell Structures in Sov Null-sec. These contracts are considered dangerous because the owner of the Upwell Structure could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed. | |||
Push Industries does | Push Industries does provides a Sov Null JF Service utilizing our own PushX Upwell Structures for delivery to Sov Null-sec. For Sov Null-sec customers desiring service to their Sov Null-sec locations, point the customer to a Senior or Director about setting up this service. | ||
== Scam Contracts == | == Scam Contracts == | ||
Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though | Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though uncommon, these do pop up from time to time. Best way to avoid a scam contract is first to trust your gut. If something looks off, ask a few others in Internal for help. If they agree that it looks like a scam, notify a Push Executive immediately. Some flags that may signal a scam contract may be: | ||
*The contract is a rush | *The contract is a rush | ||
*The contract is in a remote area of space | *The contract is in a remote area of space | ||
| Line 69: | Line 108: | ||
*Under-collateral and under-rewarded. | *Under-collateral and under-rewarded. | ||
**An example of this would be when a contract has a collateral of | **An example of this would be when a contract has a collateral of 1.5b but the value is 2b. The value can be moved safely but the customer is not paying the proper reward for the contract submitted to us. | ||
If the collateral and value of a contract is | If the collateral and value of a contract is 1.5b or less the contract can be taken as is. | ||
Both types should be handled the same way. | Both types should be handled the same way. | ||