Contract Management: Difference between revisions

Under collateral contracts can contain too much value to be moved safely or the customer could be paying a lower reward than what is required for the contract.

Send a mail to the customer explaining the issues with under collateral contracts. Some of the reasons can be but not limited to: The value of the cargo is too dangerous to move at once, other players can steal under-collateral contracts, the reward is not correct for the contract submitted to Push.

Usually it is a mistake and the customer cooperates.

Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is not what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight.

To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a push Senior or Director.

Include the return contract and an explanation of the procedure in the mail to the customer. PIR will generate the mail for you in the Mail Templates.