Contract Management

This article covers the procedures for managing contracts in The Queue.

Contract Priority

1. Rush contracts with less than 12 hours remaining
2. Normal contracts with less than 12 hours remaining
3. Rush contracts
4. Normal contracts

Read the Contract

ALWAYS read the entire contract from top to bottom twice before clicking accept. Once you hit that accept button you take full responsibility for anything that happens with it.

Correct Contracts

Correct contracts have the following:

High Sec / Low Sec (Small) Contracts

• Type: Courier
• Availability: Private - Push Industries
• Time to accept: 3 days (1 day if a rush)
• Time to complete in: 3 day
• Volume: 1,125,000 m3 or less (60,000 m3 or less for low sec)
• Collateral: what ever the client thinks the value of their freight is worth up to 5 billion ISK (if the collateral is high the customer needs to check in PushX that there is a Pusher who can accept the contract)
• Reward: a combination of warps + collateral modifier (clients should use the Quoter) + optional rush modifier

Jump Freight Contracts

• Type: Courier
• Availability: Private - Push Industries
• Time to accept: 7 days
• Time to complete in: 3 days
• Volume: 337,500 m3 or less
• Collateral: what ever the client thinks the value of their freight is worth up to 10 billion ISK (if the collateral is high the customer needs to check in PushX that there is a JF Pilot who can accept the contract)
• Reward: a combination of the base reward (low sec or null sec) + Cyno cost + collateral modifier (clients should use the Quoter for simplicity)

Erroneous Contracts

Spotting / Resolving Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong durations and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. The Queue will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price.

If you spot an erroneous contract first try to convo the customer (issuer). If you can convo the customer describe why their contract is incorrect and provide them with a quote using the Quoter to help them remake the contract correctly. DO NOT allow them to send the difference to the corporation. However, it is allowed if they want to send you the difference and you are willing to complete that contract immediately.

If you cannot contact the customer directly you need to notify a Senior Pusher or Push Executive immediately either in the Push Internal channel or by mail if no Senior Pusher or Push Executive is online.

• Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.

Rejecting Erroneous Contracts

In the case that a Pusher could not directly contact the customer who issued the contract it will be necessary to reject the erroneous contract to prevent other Pushers from accidently completing it and to keep The Queue clean. Only a Senior Pusher or Push Executive is authorized to reject contracts. To reject a contract follow the steps below:

1. Always run a quote and compare it to the contract in question before rejecting the contract. This is make sure the Pusher has not made a mistake.
2. Send the customer an evemail stating why their contract was rejected, a link of ther contract, and the quote for them to make the correct contract from. Also encourage them to use the Quoter tool on the Push website to make future contracts so mistakes like this can be avoided in the future.
3. Reject the contract.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a contract to Rancer or a null sec JF contract to a highly populated and active null sec system).

Rejecting Dangerous Contracts

Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete.

Player Owned Null Sec Stations & POSs

Push Industries does not deliver to player owned null sec stations or POSs. These contracts are considered dangerous because the owner of the station or POS could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.

Scam Contracts

Scam contracts are contracts in which the contract is made or designed in such a way that the person accepting the contract fails it. Though extremely uncommon, these do pop up from time to time. Best way to avoid a scam contract is first to trust your gut. If something looks off, ask a few others in Internal for help. If they agree that it looks like a scam, notify a Push Executive immediately. Some flags that may signal a scam contract may be:

• The contract is a rush
• The contract is in a remote area of space
• The contract is maximum collateral
• The contractor's completed public contract history is full of previous scam contracts or attempts
• The contractor nags constantly about moving his items before he logs out
• The contractor talks non-stop in PushX
• The online contractor never responds to evemails or convos requesting his presence

Though not inclusive, these are just a few of the things you can watch out for to avoid scam contracts. Remember the only way for a scam contract to succeed is for the contract to be failed. If you notice somebody in low sec or null sec being extremely needy about having their contract delivered immediately, there is a good chance they're hoping to score a jump freighter kill. Remember, talk with others in Push to get a feel for whether something is a scam or just a wild hair. It's okay to be safe.

Under or Over Collateral Contracts

After accepting a Contract that has Collateral over 1 billion and you notice it is either Under or Over valued for Collateral, you cannot Reject it. First, determine how far off it is from the actual value using a tool like Eve Appraisal. If it is off by more than 50% either way, you should contact the customer. When a Contract is over collateral, it can be suspicious and may be a gank contract setting you up to be killed for the collateral. If it is under Collateral, then chances are they are not paying enough reward as they should be.

Contact the customer and inform them of their mistake. Make sure you link the Contract, link the Quoter with the appropriate info filled out, and link Eve Appraisal with the items listed so they can see the approximate value.

Procedure

1. Open the contract and click the "Fail" button at the bottom. At this point the contract will be failed. However, the courier package will remain intact.
2. Trade the courier package back to your contractor (skip this step if the courier package was not re-contracted to the your hauler).
3. Set up a private item exchange contract with all the items for the value of the collateral of the failed contract. To do this you will have to remove the items from the courier package because the courier package cannot be re-contracted a second time (this is assuming that the courier package has already been re-contracted once from your contractor to your hauler, if it has not follow this step anyways). Set up the item exchange contract to allow the customer 3 days to accept it.
4. Send an evemail to the customer explaining why you failed the contract and ask them to accept the item exchange contract to return their items for the collateral.
5. Wait for the customer to accept the item exchange contract.

Over Collateral

Propose that you sell back the contract for the collateral you paid and let them remake the contract.

Under Collateral

Propose that they can either pay you the difference in reward amount for the correct Collateral or buy the contract back for the Collateral amount.