Contract Management: Difference between revisions
Jump to navigation
Jump to search
Cassie Helio (talk | contribs) |
Cassie Helio (talk | contribs) |
||
| Line 82: | Line 82: | ||
:Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is NOT what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight. | :Some have suggested moving the contracts and then asking for the rest of the reward or asking for the rest of the reward before even moving it. This is NOT what should be done with Push contracts. The customer may feel their freight is being held hostage. They may feel if they don't pay up, a pusher might take their freight. Also, if a contract is already moved to the destination and then the pusher asks for the remaining reward then, the customer has the leverage. The pusher has already done the work so if the customer doesn't pay the remaining it's unlikely the pusher will move the items back or take the freight. | ||
:To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a | :To avoid confrontational situations with customers, contracts of this type should be handled as listed on the wiki unless told otherwise by a Senior or Director. | ||
;To return the contract: | ;To return the contract: | ||