Contract Management: Difference between revisions
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→Spotting / Resolving Erroneous Contracts
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Sometimes Push Industries receives contracts with the wrong durations and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. [[The_Queue|The Queue]] will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price. | Sometimes Push Industries receives contracts with the wrong durations and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. [[The_Queue|The Queue]] will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price. | ||
If you spot an erroneous contract first try to convo the customer (issuer). If you can convo the customer describe why | If you spot an erroneous contract first try to convo the customer (issuer). If you can convo the customer describe why their contract is incorrect and provide them with a quote using the [[Quoter|Quoter]] to help them remake the contract correctly. DO NOT allow them to send the difference to the corporation. However, it is allowed if they want to send you the difference and you are willing to complete that contract immediately. | ||
If you cannot contact the customer directly you need to notify a Senior Pusher or Push Executive immediately either in the Push Internal channel or by mail if no Senior Pusher or Push Executive is online. | If you cannot contact the customer directly you need to notify a Senior Pusher or Push Executive immediately either in the Push Internal channel or by mail if no Senior Pusher or Push Executive is online. | ||