Contract Management
This article covers the procedures for managing contracts in The Queue.
Correct Contracts
Correct contracts have the following:
High Sec / Low Sec (Small) Contracts
- Type: Courier
- Availablity: Private - Push Industries (or MicroPush)
- Time to accept: 3 days (1 day if a rush)
- Time to complete in: 3 days (1 day if a rush)
- Volume: 900,000 m3 or less (25,000 m3 or less for low sec (small))
- Collateral: what ever the client thinks the value of their freight is worth up to 5 billion ISK (if the collateral is high the customer needs to check in PushX that there is a Pusher who can accept the contract)
- Reward: a combination of warps + collateral modifier (clients should use the Quoter) + optional rush modifier
Jump Freight Contracts
- Type: Courier
- Availablity: Private - Push Industries
- Time to accept: 7 days (3 day if a rush)
- Time to complete in: 3 days (3 day if a rush)
- Volume: 337,500 m3 or less
- Collateral: what ever the client thinks the value of their freight is worth up to 5 billion ISK (if the collateral is high the customer needs to check in PushX that there is a JF Pilot who can accept the contract)
- Reward: a combination of the base reward (low sec or null sec) + collateral modifier (clients should use the Quoter)
Spotting / Resolving Erroneous Contracts
Sometimes Push Industries receives contracts with the wrong durations and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. The Queue will show the reward as "Error" with a red background for contracts that have the incorrect reward.
If you spot an erroneous contract first try to convo the customer (issuer). If you can convo the customer describe why there contract is incorrect and provide them with a quote using the Quoter to help them remake the contract correctly. DO NOT allow them to send the difference to the corporation. However, it is allowed if they want to send you the difference and you are willing to complete that contract immediately.
If they are not online you need to notify a Senior Pusher or Push Executive immediately.
- Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.
Rejecting Erroneous Contracts
- Always run a quote before rejecting a contract.
- Reject the contract.
- Send the customer an evemail stating why their contract was rejected along with the quote of what their contract should look like.