Contract Management

This article covers the procedures for managing contracts in The Queue.

Correct Contracts

Correct contracts have the following:

High Sec / Low Sec (Small) Contracts

• Type: Courier
• Availablity: Private - Push Industries (or MicroPush)
• Time to accept: 3 days (1 day if a rush)
• Time to complete in: 3 days (1 day if a rush)
• Volume: 900,000 m3 or less (25,000 m3 or less for low sec (small))
• Collateral: what ever the client thinks the value of their freight is worth up to 5 billion ISK (if the collateral is high the customer needs to check in PushX that there is a Pusher who can accept the contract)
• Reward: a combination of warps + collateral modifier (clients should use the Quoter) + optional rush modifier

Jump Freight Contracts

• Type: Courier
• Availablity: Private - Push Industries
• Time to accept: 7 days (3 day if a rush)
• Time to complete in: 3 days (3 day if a rush)
• Volume: 337,500 m3 or less
• Collateral: what ever the client thinks the value of their freight is worth up to 5 billion ISK (if the collateral is high the customer needs to check in PushX that there is a JF Pilot who can accept the contract)
• Reward: a combination of the base reward (low sec or null sec) + collateral modifier (clients should use the Quoter)

Erroneous Contracts

Spotting / Resolving Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong durations and/or reward. The most common mistake when customers incorrectly calculate the proper reward for the volume and collateral they setup the contract with. The Queue will show the reward as "Error" with a red background for contracts that have the incorrect reward. A contract with the wrong reward has a reward below the normal price, or just below the rush price while still being significantly higher than the normal price.

If you spot an erroneous contract first try to convo the customer (issuer). If you can convo the customer describe why there contract is incorrect and provide them with a quote using the Quoter to help them remake the contract correctly. DO NOT allow them to send the difference to the corporation. However, it is allowed if they want to send you the difference and you are willing to complete that contract immediately.

If you cannot contact the customer directly you need to notify a Senior Pusher or Push Executive immediately either in the Push Internal channel or by mail if no Senior Pusher or Push Executive is online.

• Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts add to the correct reward.

Rejecting Erroneous Contracts

In the case that a Pusher could not directly contact the customer who issued the contract it will be necessary to reject the erroneous contract to prevent other Pushers from accidently completing it and to keep The Queue clean. Only a Senior Pusher or Push Executive is authorized to reject contracts. To reject a contract follow the steps below:

1. Always run a quote and compare it to the contract in question before rejecting the contract. This is make sure the Pusher has not made a mistake.
2. Send the customer an evemail stating why their contract was rejected, a link of ther contract, and the quote for them to make the correct contract from. Also encourage them to use the Quoter tool on the Push website to make future contracts so mistakes like this can be avoided in the future.
3. Reject the contract.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (i.e. a contract to Rancer or a null sec JF contract to a highly populated and active null sec system).

Rejecting Dangerous Contracts

Only a Senior Pusher or Push Executive is authorized to reject contracts. An evemail must be sent when the contract is rejected stating that is was considered too dangerous to complete.

Player Owned Null Sec Stations & POSs

Push Industries does not deliver to player owned null sec stations or POSs. These contracts are considered dangerous because the owner of the station or POS could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.