Customer Service: Difference between revisions
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The following are things you must do: | The following are things you must do: | ||
#Monitor the PushX | #Monitor the PushX channel | ||
#Provide customers with their place in the queue | #Provide customers with their place in the queue and direct them to MyPushX - http://my.pushx.net | ||
#Help customers setup contracts to Push Industries | #Help customers setup contracts to Push Industries | ||
The following are things you must '''NOT''' do: | The following are things you must '''NOT''' do: | ||
#Do not talk to customers on non-Push character (no alts, no haulers) | #Do not talk to customers on non-Push character (no alts, no haulers) | ||
#Give the location | #Give the current location of an in-progress contract | ||
#Tell a customer the name of the hauler who is carrying their package | #Tell a customer the name of the hauler who is carrying their package | ||
#Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | #Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | ||