Bureaucrats, push, push-admin, push-director, push-manager, push-senior, Administrators
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Customer Service: Difference between revisions
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The following are things you must do: | The following are things you must do: | ||
#Monitor the PushX | #Monitor the PushX channel | ||
#Provide customers with their place in the queue | #Provide customers with their place in the queue and direct them to MyPushX - http://my.pushx.net | ||
#Help customers setup contracts to Push Industries | #Help customers setup contracts to Push Industries | ||
The following are things you must '''NOT''' do: | The following are things you must '''NOT''' do: | ||
#Do not talk to customers on non-Push character (no alts, no haulers) | #Do not talk to customers on non-Push character (no alts, no haulers) | ||
#Give the location | #Give the current location of an in-progress contract | ||
#Tell a customer the name of the hauler who is carrying their package | #Tell a customer the name of the hauler who is carrying their package | ||
#Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | #Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | ||
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#Have customers make contracts directly to your hauler | #Have customers make contracts directly to your hauler | ||
#Provide false or inaccurate information about a contract or Push Industries | #Provide false or inaccurate information about a contract or Push Industries | ||
#Acknowledge the existence of a contract to anyone other than the issuer | |||
== Discussing Service to Specific Corps, Alliances, or Structures == | |||
You may confirm that we service any structure listed publicly on the [https://pushx.net/structures.php Structures] page. | |||
If a client asks about a private structure, an alliance, a corp, or SOV space explain the following to the client | |||
* For operational security and the privacy of our clients, we cannot comment on what private structures/corps/alliances/SOV Space PushX services. | |||
* If we service a private structure you have docking rights too, it will show when you log into the [https://pushx.net/structures.php Structures] page. | |||
* If they would like private structure service, direct them to the [https://pushx.net/sov-service.php SOV Service] page. | |||