Customer Service: Difference between revisions
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The following are things you should do: | The following are things you should do: | ||
*Monitor the PushX | |||
*Provide customers with their place in the queue | |||
*Help customers setup contracts to Push Industries | |||
The following are things you should NOT do: | The following are things you should '''NOT''' do: | ||
*Give the location a package is currently at | |||
*Tell a customer the name of the hauler who is carrying their package | |||
*Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | |||
*Convo customers on non-Push contractors | |||
Revision as of 23:04, 26 April 2013
Customer service is an integral part of Push Industries' service. We stand apart from other hauling corporations because we strive to provide excellent customer service. Customer service is the duty of every Pusher and Executive. No one is excluded from this duty. Customer service is to be handled by your Push Industries contractor only. This is to prevent scamming, false representation and other problems.
DOs and DON'Ts
The following are things you should do:
- Monitor the PushX
- Provide customers with their place in the queue
- Help customers setup contracts to Push Industries
The following are things you should NOT do:
- Give the location a package is currently at
- Tell a customer the name of the hauler who is carrying their package
- Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that)
- Convo customers on non-Push contractors