Customer Service: Difference between revisions
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The following are things you must '''NOT''' do: | The following are things you must '''NOT''' do: | ||
#Do not talk to customers on non-Push character (no alts, no haulers) | |||
#Give the location a package is currently at | #Give the location a package is currently at | ||
#Tell a customer the name of the hauler who is carrying their package | #Tell a customer the name of the hauler who is carrying their package | ||
#Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | #Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that) | ||
#Answer questions about queue position or recruitment on an out-of-corp hauler | #Answer questions about queue position or recruitment on an out-of-corp hauler | ||
#Have customers make contracts directly to your hauler | #Have customers make contracts directly to your hauler | ||
#Provide false or inaccurate information about a contract or Push Industries | #Provide false or inaccurate information about a contract or Push Industries | ||
Revision as of 15:33, 2 August 2014
Customer service is an integral part of Push Industries' service. We stand apart from other hauling corporations because we strive to provide excellent customer service. Customer service is the duty of every Pusher and Executive. No one is excluded from this duty. Customer service is to be handled by your Push Industries contractor only. This is to prevent scamming, false representation and other problems.
DOs and DON'Ts
The following are things you must do:
- Monitor the PushX
- Provide customers with their place in the queue
- Help customers setup contracts to Push Industries
The following are things you must NOT do:
- Do not talk to customers on non-Push character (no alts, no haulers)
- Give the location a package is currently at
- Tell a customer the name of the hauler who is carrying their package
- Help customers setup public contracts or contracts to other hauling corporations (Haulers Channel is there for that)
- Answer questions about queue position or recruitment on an out-of-corp hauler
- Have customers make contracts directly to your hauler
- Provide false or inaccurate information about a contract or Push Industries