Contract Management: Difference between revisions

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== '''Under or Over Collateral Contracts''' ==
== '''Under or Over Collateral Contracts''' ==


After accepting a Contract and you notice it is either Under or Over valued for Collateral, you may need to return the contract to the customer. First, determine how far off it is from the actual value using a tool like Eve Appraisal. If the difference is enough to affect the reward for the contract or make the contract dangerous, you should contact the customer. When a Contract is over collateral, it can be suspicious and may be a gank contract setting you up to be killed for the collateral.  If it is under Collateral, then chances are they are not paying enough reward as they should be.
Sometimes a pusher may accept a contract and find out that the value of items is higher than the collateral listed. This is an under-collateral contract. There are two types of under-collateral contracts.
 
*Under-collateral and too dangerous to move.  
An example of this would be when a contract has 2b collateral on it but the value of the items is 3.5b. That value is too high to move safely in a freighter.
 
 
*Under-collateral and under-rewarded.
An example of this would be when a contract has a collateral of 1b but the value is 1.5b. The value can be moved safely but the customer is not paying the proper reward for the contract submitted to us.


Contact the customer and inform them of their mistake.  Make sure you link the Contract, link the Quoter with the appropriate info filled out, and link Eve Appraisal with the items listed so they can see the approximate value.


If the collateral and value of a contract is 1b or less the contract can be taken as is.
If the collateral and value of a contract is 1b or less the contract can be taken as is.
Both contracts should be handled the same way.


=== Under Collateral ===
=== Under Collateral ===
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Include the return contract and an explanation of the procedure in the mail to the customer.
Include the return contract and an explanation of the procedure in the mail to the customer.


Here is a mail template that can be used for these type of contracts. Replace the appropriate information where necessary.
Here is a mail template that can be used for "too dangerous to move" type of contracts. Replace the appropriate information where necessary.


     Hello [customer]
     Hello [customer]
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