Contract Management

This article covers the procedures for managing contracts in PIR.

Contract Priority

1. Rush contracts with less than 12 hours remaining
2. Standard contracts with less than 12 hours remaining
3. Rush contracts
4. #1 Contract

Route Planning

1. Choose the highest priority contract - this is the #1 contract in the queue, unless exceptions apply.
2. Find contracts that can be picked up and delivered on route to the pick up station
3. Find contracts that can be picked up and delivered on route to the destination station
4. Complete Contracts and return to step 1

At the end of a hauling session it is acceptable to accept and complete a "round-trip" contract to return you to your home region.

Pusher Contract Etiquette

Contracts should be prioritized from oldest to newest as much as possible:

• Pushers are expected to start with the highest priority contract. This will nearly always be the top contract in the queue.
• Pushers are encouraged to use the internal tools to find contracts that help make routes more efficient while following contract priority. An example of this would be to pick up a newer contract that brings you at or near the top priority contract.
• Contracts to and from Thera are generally an exception to this rule, and may be completed at any time a desirable entrance is available.

Pushers should not accept more contracts at once than the Pusher can run on a single trip, either for Standard or JF freight:

• This is common courtesy to other pushers and customers so contracts can be accepted and completed as quickly as possible.
• Pushers may use additional haulers to run additional freight on the same route; however, they should only accept as many contracts as can be run in a single trip.
• This is accounting for volume and value limits. Pushers must always ensure when taking multiple contracts in a single ship that value limits are observed for each type of freight class.
• If you are making a round trip accepting your return contract at the same time is acceptable

Pushers should not accept freight they do not expect to be able to complete without significant delays.

• If an unexpected delay occurs that significantly impacts the delivery time of a contract (e.g. a delay of multiple hours or overnight)

1. The Pusher should notify the Senior team. This can be done by pinging @Seniors in #internal on the PushX Discord explaining the delay and when you intend to complete the contract.
2. The Senior will add a note to the contract in PIR.
3. The Pusher should send the client the "Contract Delay" mail found in the PIR mail templates.

All Contracts Must Be Opened Via PIR

Contracts must be opened via PIR because PIR:

• Sorts the contracts in Queue Order and guarantees the integrity of each contract to give our customers a consistent experience.
• Ensures the contract reward and collateral for the route is correct
• Filters out contracts from banned customers, bad Upwell structures, and Pochven Home systems

Using the in-game Contracts window to accept PushX freight carries significant risk of accepting bad contracts which you will be unable to complete, or handling freight from banned customers who have previously attempted to scam or otherwise harm PushX haulers.

Accepting contracts outside of PIR may result in significant loss of ISK and removal from PushX.

Read the Contract

Always read the contract description and any notes in PIR before accepting the contract.

ALWAYS read the entire contract from top to bottom in-game before clicking accept. Once you accept the contract you take full responsibility for any loss or excessive delay that occurs.

Be sure to look for Split Contracts

• The customer should leave a note in the description of the contract indicating it is a split
• Seniors are trained to identify Split Contracts with matched color coding and a Contract Note in PIR indicating they are a split.

You can see more info here Split Contracts & Multiple Pick Ups. Split contracts are to be taken by 1 hauler in 1 trip. Due to how split contracts work they MAY or MAY NOT be grouped together in PIR. It's your responsibility to identify split contracts. If one part of a split contract is taken without the other parts it causes issues for the customer and other Pushers.

Check the Contract's Contents

The content of contracts should always be checked right after accepting.

Check the contract for assembled containers or double wraps.

• The easiest way to do this to Item Exchange the courier wrap from your Pusher to your hauler.
• Contracts containing double wraps or assembled containers cannot be item exchanged and must be station traded.

Appraise the value of the freight

• The value of the contents should be close to or only slightly above the collateral.

• If a contract has a very high value of contents it could attract gankers so it needs to be checked before it is hauled.

• If the collateral is high but the value is extremely low (e.g. only empty containers or junk worth very little) that could indicate a gank contract.

• To check a contract after accepting, find the contract in your Personal Assets window->Right click, View Contents->Ctrl+A, Ctrl+C->Paste the contents into https://janice.e-351.com/.

• A guide on appraising contracts can be found in the Corp Bulletins.

Rejecting Contracts

Only Senior Pushers, PushX Managers, and PushX Executives are authorized to reject a contract in any circumstance.

If you believe you see an erroneous contract, notify the PushX Senior team so they can review the contract and handle the error.

Erroneous Contracts

Sometimes Push Industries receives contracts with the wrong duration and/or reward.

Seniors will reject these contracts and send a mail to the customer explaining the issue.

Split contracts are not considered to be wrongly priced as long as all the rewards among the sub-contracts total the correct reward.

Dangerous Contracts

In the case of low sec and null sec contracts Push Industries reserves the right to reject any contract that is too dangerous to reasonably complete (e.g. A null sec JF contract to a highly populated and active null sec system that has been actively "hellcamped" for several days).

Player Owned Null Sec Upwell Structures

Push Industries does not deliver to player Upwell Structures in Sov Null-sec. These contracts are considered dangerous because the owner of the Upwell Structure could effectively block the incoming jump freighter from docking, which would leave the jump freighter stranded and vulnerable to attack as well as making it impossible to complete the contract. These contracts are to be immediately rejected with an evemail stating why they are not allowed.

Push Industries does provides a Sov Null JF Service utilizing our own PushX Upwell Structures for delivery to Sov Null-sec. Sov Null Sec customers seeking this service should be placed in contact with the PushX JF Manager, another Manager, or a PushX Executive. Additional information can be found on our website: https://pushx.net/sov-service.php

Scam Contracts

Scam contracts are contracts that are made with the intention of forcing the hauler to fail the contract.

Though uncommon in PushX, this can happen.

If something looks "off" about a contract, speak to a PushX Senior, Manager, or Executive for advice.

Somethings that could indicate a scam contract include:

• The contract is a rush
• The contract is in a remote area of space
• The contract is maximum collateral
• The contractor's completed public contract history is full of previous scam contracts or attempts
• The contractor nags constantly about moving his items before he logs out
• The contractor talks non-stop in PushX
• The online contractor never responds to Evemails or convo requests

Remember, the only way for a scam contract to succeed is for the contract to be failed. Operating within PushX guidelines and utilized PIR makes it extremely unlikely that an attempted scam contract will be successful.

Contracts With Incorrect Collateral

Under Collateral

An Under Collateral contract is a contract where the value of the freight is higher than the collateral of the contract.

There are two types of Under Collateral Contracts:

• Under Collateral - Dangerous - When the value of the freight is too high for the service type making the contract too dangerous.
  • Example 1: A contract larger than 360,000 m3 (freighter-sized) with a value of 4b isk would be classed as "Under Collateral - Dangerous".
  • Example 2: A Thera contract with a value of 6b would be classed as "Under Collateral - Dangerous".

• Under Collateral - Under Reward - When the value of the freight exceeds the collateral enough to render the reward incorrect.
  • Example 1: A 1.5b collateral contract with an appropriate reward for 1.5b collateral, but an actual value of 2.5b, would be classed as "Under Collateral - Under Reward".
  • Example 2: A 7.5b collateral HS-only blockade runner contract with an appropriate reward for 10b, but an actual value of 15b, would be classed as "Under Collateral - Under Reward".

If the collateral and value of a contract is 1.5b or less the contract can be completed as neither the reward nor safety of the contract is affected in any service class.

Otherwise, the Under Collateral contract should be failed, and the freight returned to the customer.

Failing an Under Collateral Contract

1. Fail the contract in-game.
2. Open the correct mail template in dropdown menu found on the incorrect contract in PIR.
3. Fill in the mail template.
4. Create an item exchange contract returning the courier plastic wrap to the client for the price of the collateral with a 3 day expiration
5. Link the item exchange contract in the indicated place in the mail
6. Send the mail and fail the incorrect courier contract.
7. Report your failed contract in Discord in #internal by typing /fail and filling in the contract ID# and Janice link.

In some cases, such as a brand new Rush contract, it may be appropriate to also send the client a conversation request notify them of the situation.

Usually, it is a mistake and the customer cooperates.

If you need assistance with this process, or the client is uncooperative, speak to a PushX Senior, Manager, or Executive for assistance.

Over Collateral

Contracts to PushX that are highly over collateralized to PushX are usually a mistake.

PushX rarely gets gank contracts as it is much more work for the gankers than using a public hauler.

If you feel the contract is too dangerous to complete, consult with a PushX Senior, Manager, or Executive and ask if it would be appropriate to contact the customer and arrange to contract the package back and have them resubmit the contract with the correct collateral (which will also lower the price for the client).

If you feel you can complete the contract, you may do so.