Mission Statement and Code of Conduct: Difference between revisions

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Below are the duties and expectations of all Pushers (regardless of rank or role) in Push Industries.
==PushX Mission Statement==


#You haul completely at your own risk. There is no reimbursement program (Please see our article on [[Asset_Protection|Asset Protection]]).
'''''"PushX is New Eden's premier hauling service, operating with the highest standards of asset protection, operational security, hauling excellence, client service, and community."'''''
#You are expected to supply your own ships.
 
#It is your duty to educate yourself on the corporation's policies and procedures.
==PushX Code of Conduct==
#Monitor the PushX channel and provide as much customer assistance as you can.
 
#Always treat customers with the respect and courtesy you would expect.
===1. Asset Protection===
#Help other Pushers when they need it.
'''PushX applies the best practices of asset safety; therefore, while hauling PushX freight, Pushers will:'''
#Protect the corporation. Do not give away information about the corporation's internal workings or about Pushers to anyone outside the corporation.
*Be at the keyboard
#Try to be as active and involved with the corporation as possible. This includes giving a "o/" in Push Internal when you log in, checking the queue when you log in, reading the Push Internal and PushX MOTDs for updates and checking your corp mail.
*Educate themselves on best practices including PushX's [[Asset Protection|Asset Protection Guidelines]]
#If you will be taking a long absence from EVE Online (more than a month), please send out a corp mail to let people know you will be inactive for a while and how long you will be inactive for.
*Remain in the highest security space for their route
#If at any time you feel that you will no longer be able to participate in the corporation you are expected to notify a Push Executive.
*Monitor available intelligence sources
#Do not use the Corp channel, PushX channel, Push Internal channel or corp mail to put down other members, spam, troll, harass or openly challenge the policies and decisions of Senior Pushers or Push Executives.
*Be responsible for gathering their own intelligence when indicated
#Uphold the rules of the EULA.
*Share intelligence with other Pushers
#Report any abuse or security breaches to Senior Pushers or Push Executives.
*Only use non-PushX characters to haul freight
#Only take contracts you intend to complete immediately or in the very near future. Do not let contracts wait or expire.
 
#If you encounter a problem or delay in delivering a contract, contact the customer to let them know.
===2. Operational Security===
#You are expected to contribute to the corporation either by pushing contracts or by performing administrative tasks.
'''Operational security is essential to the safe, successful function of PushX; therefore, Pushers will:'''
#You are expected to listen to the suggestions and follow the directions of Senior Pushers and Push Executives.
*Not reveal the identity of a Pusher's alts
#Taking a rush contract and then logging off without completing it or without logging back in within 2 hours to do so will lead to one reprimand, a second occurrence will lead to immediate expulsion.
*Not reveal the identity of PushX clients - individual, corporate, or alliance
#You are expected to take a certain number of normal contracts in addition to rush contracts. You may be investigated for taking too many rush contracts without completing a certain number of normal contracts. '''If you are investigated and found to have less than three normal contracts for each rush moved (Two normal contracts for each rush for jump freighter pilots) you will be questioned and potentially expelled from the corporation.'''
*Not provide specific time estimates or location of PushX freight
#You are expected to always send a delivery mail upon contract completion unless the CSPA charge is more than 2,950 ISK or the individual has blocked communications thereby preventing you from doing so.
*Not reveal non-public information regarding PushX's policies, procedures, or assets
*Not use their PushX character, access, knowledge, or resources of any kind for a non-PushX purpose
*Not handle PushX freight with any character not authenticated in PIR and PushX Apply
 
===3. Hauling Excellence===
'''PushX strives to provide the best hauling service in the game; therefore, Pushers will:'''
*Follow queue order and contract routing per PushX [[Contract Management|Contract Management Policies]]
*Only accept contracts they intend to complete in a single gameplay session
*Cooperate with other Pushers to ensure timely completion of contracts
*Ensure their haulers' skills and fits meet PushX requirements
*Communicate potential and actual issues or delays with contracts to the PushX Senior Team
*Only open PushX courier contracts through PIR and not the in-game interface
*Appraise every contract
*Notify PushX Managers or Executives when intending to take a leave of absence from hauling
 
===4. Client Service===
'''PushX offers clients the highest standards of customer service; therefore, Pushers will:'''
*Be polite, professional, and respectful with clients at all times
*Send a delivery mail after each contract per [[Delivery Mails|Delivery Mail]] guidelines
*Monitor PushX's public communication channels while hauling
*Notify clients promptly when a contract is delayed or failed - for any reason - using appropriate PIR Mail Templates
*Familiarize themselves with PushX's client resources such as the [https://pushx.net Quoter], [https://pushx.net/rates.php Rates], [https://pushx.net/structures.php Structures], and [https://my.pushx.net MyPushX]
 
===5. Community===
'''PushX aims to have not only the best haulers, but the best community to haul with; therefore, Pushers will:'''
*Be friendly, respectful, and polite at all times
*Be willing to learn
*Be willing to help and teach
*Be engaged and responsive in PushX's in-game and Discord communication channels
*Not engage in or promote harassment or discriminatory behavior - sexual, racial, cultural or otherwise
*Refrain from propagandizing or verbally attacking third parties
*Adhere to instructions given by PushX Seniors, Managers, or Executives
*Adhere to the Eve Online EULA

Latest revision as of 13:16, 13 September 2022

PushX Mission Statement

"PushX is New Eden's premier hauling service, operating with the highest standards of asset protection, operational security, hauling excellence, client service, and community."

PushX Code of Conduct

1. Asset Protection

PushX applies the best practices of asset safety; therefore, while hauling PushX freight, Pushers will:

  • Be at the keyboard
  • Educate themselves on best practices including PushX's Asset Protection Guidelines
  • Remain in the highest security space for their route
  • Monitor available intelligence sources
  • Be responsible for gathering their own intelligence when indicated
  • Share intelligence with other Pushers
  • Only use non-PushX characters to haul freight

2. Operational Security

Operational security is essential to the safe, successful function of PushX; therefore, Pushers will:

  • Not reveal the identity of a Pusher's alts
  • Not reveal the identity of PushX clients - individual, corporate, or alliance
  • Not provide specific time estimates or location of PushX freight
  • Not reveal non-public information regarding PushX's policies, procedures, or assets
  • Not use their PushX character, access, knowledge, or resources of any kind for a non-PushX purpose
  • Not handle PushX freight with any character not authenticated in PIR and PushX Apply

3. Hauling Excellence

PushX strives to provide the best hauling service in the game; therefore, Pushers will:

  • Follow queue order and contract routing per PushX Contract Management Policies
  • Only accept contracts they intend to complete in a single gameplay session
  • Cooperate with other Pushers to ensure timely completion of contracts
  • Ensure their haulers' skills and fits meet PushX requirements
  • Communicate potential and actual issues or delays with contracts to the PushX Senior Team
  • Only open PushX courier contracts through PIR and not the in-game interface
  • Appraise every contract
  • Notify PushX Managers or Executives when intending to take a leave of absence from hauling

4. Client Service

PushX offers clients the highest standards of customer service; therefore, Pushers will:

  • Be polite, professional, and respectful with clients at all times
  • Send a delivery mail after each contract per Delivery Mail guidelines
  • Monitor PushX's public communication channels while hauling
  • Notify clients promptly when a contract is delayed or failed - for any reason - using appropriate PIR Mail Templates
  • Familiarize themselves with PushX's client resources such as the Quoter, Rates, Structures, and MyPushX

5. Community

PushX aims to have not only the best haulers, but the best community to haul with; therefore, Pushers will:

  • Be friendly, respectful, and polite at all times
  • Be willing to learn
  • Be willing to help and teach
  • Be engaged and responsive in PushX's in-game and Discord communication channels
  • Not engage in or promote harassment or discriminatory behavior - sexual, racial, cultural or otherwise
  • Refrain from propagandizing or verbally attacking third parties
  • Adhere to instructions given by PushX Seniors, Managers, or Executives
  • Adhere to the Eve Online EULA
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